Customer Success Manager

About Us

• SpendHound is one of Yipits new business ventures and it is the 100 free way to ace your vendor renewals and save your company time and money across your tech stack.

• We are a fastgrowing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC Austin Miami Denver Mountain View Seattle Hong Kong Shanghai Beijing Guangzhou and Singapore. We cultivate a peoplecentric culture focused on mastery ownership and transparency.

About the Role

• As a Customer Success Team Leader you will oversee a team of highperforming Customer Success specialists ensuring exceptional service and customer outcomes. You will manage complex books of business drive customer engagement strategies and take on managerial responsibilities such as hiring training and mentoring.

• Your role will be instrumental in solving escalated issues improving retention driving adoption and leading strategic initiatives to enhance customer success. You will also be responsible for leading and scaling a team ensuring they consistently exceed performance targets and deliver measurable impact.

Responsibilities:

• People Management & Leadership

  • Lead mentor and develop a team of 5 Customer Success specialists fostering a highperformance culture.

  • Set clear goals and expectations providing ongoing coaching to drive individual and team success.

  • Collaborate with leadership to create and implement scalable processes to improve efficiency engagement and customer outcomes.

  • Drive team accountability ensuring performance consistently meets or exceeds company goals.

• Customer Engagement & Retention

  • Own and manage relationships with key customer accounts ensuring longterm success and satisfaction.

  • Work with your team to develop and implement strategies to maximize customer engagement adoption and retention.

  • Work with your team to identify atrisk customers create reengagement strategies and track improvement efforts.

  • Turn dormant/unengaged customers into platform advocates by improving customer satisfaction scores.

• Strategic & CrossTeam Contributions

  • Serve as the voice of the customer delivering clear and concise feedback to the Product team to drive improvements.

  • Own key customer success initiatives including process improvements and optimizing customer touchpoints.

  • Lead crossfunctional projects to enhance overall customer experience and operational efficiency.

Qualifications

• 5 years of experience in Customer Success Account Management or a related field preferably in B2B SaaS. After IC experience you should have 23 years of experience as a highperforming people manager.

• Proven experience managing and scaling highperforming teams with a track record of exceeding goals. Strong leadership skills with prior experience coaching or managing a team of 5 individuals.

• Excellent problemsolving abilities and a proactive/selfstarter mindset. You should have a keen view on whats working and whats challenging within your team and proactively work to optimize/solve problems.

• Exceptional communication and crossfunctional relationship skills.

Why Join Us

• Be a key player in a fastgrowing company with a dynamic and innovative culture.

• Lead a highimpact team that drives measurable customer success outcomes.

• Opportunities for career growth leadership development and crossfunctional collaboration.

What we offer:

• Competitive Compensation Package $OTE)

  • Note: The final offer will be determined by a number of factors including but not limited to the applicants experience knowledge skills and abilities as well as internal team benchmarks.

• We care about your personal life and we mean it. We offer flexible work hours and open vacation policy.

• Your growth at YipitData is determined by the impact that you make not by tenure unnecessary facetime or office politics. Everyone at YipitData is empowered to selfimprove and master their skills in an environment focused on ownership respect and trust.