Customer Success Manager (All genders)
Customer Success Manager (All genders)
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Job Description
As a Customer Success Manager at Dailymotion you work closely with our Dailymotion Pro customers and provide them with a structured onboarding experience guide them through the platform and ensure their video strategy is effectively implemented and successful.
By fostering strong relationships and providing expert guidance you will map out customer key business objectives audit platform usage identify opportunities and create action plans to fulfill clients needs.
Also you will coordinate different teams and resources (Support Sales Engineering) to organize the different onboarding steps and address the customer requirements.
- Onboarding & Customer Guidance Lead structured onboarding sessions ensuring customers understand how to use our platform effectively.
- Customer Relationship Management Reassure and support new customers ensuring they feel valued and have a clear point of contact.
- Client retention - Limit churn by identifying customers at risk and implementing corrective actions.
- Technical Understanding & Problem Solving Understand the technical aspects of our platform to guide customers effectively escalating issues when needed.
- Project Coordination Manage multiple customer onboarding processes simultaneously collaborating with technical sales and support teams.
- Customer Engagement & Success Monitor usage proactively identify challenges and provide solutions to optimize their experience.
- Continuous Improvement Gather customer feedback and collaborate with internal teams to improve documentation onboarding processes and product usability.
Qualifications :
- Languages Youre fluent in both English and French confident in both written and spoken communication.
- Customer-Focused You know how to onboard reassure and guide customers in a structured and engaging way.
- Tech-Savvy You can grasp technical concepts and explain them clearly to non-technical users.
- Efficient You constantly seek new ideas and workflows to streamline your tasks allowing you to focus on high-impact priorities.
- Proactive & Curious You ask the right questions dig deeper and anticipate customer needs and challenges before they arise.
- Problem-Solver You remain calm and resourceful always looking for solutions.
- Team Player You work well with different teams (technical sales support) and align efforts to ensure a great customer experience.
- Organized You have solid project management skills and can handle multiple customers at different stages of onboarding.
Informacin adicional :
- Location: Madrid Spain
- Type of contract: Permanent
- Start Date: ASAP
Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.
All our job offers are open to people with disabilities or impairments and we actively encourage everyone to apply. If you have any accessibility needs or require any accommodations for the hiring process please let us know in advance so that we can make any necessary arrangements.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
