Engagement Consultant 40209
Engagement Consultant 40209
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together we make space for people and businesses to thrive.
Titile of the role: Engagement Consultant Digital Content and Employee Journeys
Location: Warsaw hybrid work model
Language: English
Main purpose for the position:
As part of our global Employee Experience function the Engagement Consultant Digital Content and Employee Journeys will support ISS HQ and country teams with relevant and engaging digital content strategies (i.e. intranet content design) for a large frontlineheavy workforce. They will also drive the design standardisation and digitisation of critical employee journeys with a heavy focus on supporting country teams with the digital onboarding journey at ISS. This role will work across the EX suite (MyISS MyVoice and MyLearning).
This role will develop and maintain a MyISS structure journey template and governance model for local P&C and functional teams ensuring MyISS becomes a relevant and engaging frontline intranet and digital companion for frontline workers. To support this the successful candidate will establish effective feedback loops using MyVoice and other tools to monitor and evaluate the effectiveness of both static digital content and technologydriven onboarding and other employee journeys making datadriven recommendations for improvements.
The candidate will also support the MyISS Product Owner as a technical and Content Management System (CMS) specialist to drive best practice on content design and templating ensuring alignment between all content journey and countrylevel MyISS initiatives with the overall MyISS program goals. Support to country regional and functional teams will be provided by the candidate through workshops and other best practice sharing techniques to ensure local digital content and journeys are delivered effectively with impact clearly measured.
A successful candidate for this role will be inspirational confident and enthusiastic about frontline engagement ideally with prior experience in digital employee experience and engagement in a global organisation.
Your key responsibilities will be:
- In alignment with the relevant EX platform owners Group Learning and Development and Talent support HQ and countries with the design and where applicable standardisation and digitisation of key employee journeys (e.g. onboarding exit change of role development/promotion etc. with an initial focus upon onboarding using a combination of MyISS MyVoice and MyLearning to ensure seamless and engaging delivery of (in the case of onboarding):
- Relevant content and welcoming material (MyISS)
- Regular checkin surveys (MyISS and MyVoice)
- Mandatory/compliance trainings (MyLearning)
Facilitate focus groups with regions and countries and where possible elevate country best practice to become global standards using the Employee Experience technology platforms.
- Establish effective feedback loops using MyVoice and other tools to monitor and evaluate the effectiveness of technologydriven onboarding and other employee journeys making datadriven recommendations for improvements.
- Develop and maintain an intranet structure templates and governance model for local functional teams leading the development of MyISS into a relevant and engaging frontline intranet and an intuitive easytonavigate access point for an officebased Support Staff intranet at country level.
- Take responsibility for all MyISS content in the global intranet space visible to all employees including frontline workers and liaising with global functional teams to ensure global content is engaging and relevant.
- Support the MyISS Product Owner as a technical and Content Management System (CMS) specialist to drive best design practice and templating ongoing support and to ensure alignment between all Journey and countrylevel MyISS initiatives with the overall MyISS program goals.
- Support country regional and functional teams through workshops best practice sharing and other methods to ensure local digital content and journeys are delivered and have their impact measured using effective standardised methodologies (including the use of MyVoice.
Professional and Personal Qualifications:
- Relevant economic business or technical education
- Prior experience in driving adoption of employee platforms workflows and content across multiple countries languages and cultures
- Strong project management communication and relationshipbuilding skills
- Proficiency in intranet and/or appstyle Content Management Systems (CMS)
- Demonstrable capability in designing feedback loops to make datadriven design decisions
- Experience in developing and governing intranets and templates
- Demonstrated ability to lead change initiatives particularly in the context of employee experience and digital content.
Why ISS
At ISS we are more than just a service provider ofcleaning food workplace and technical services weare a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued engaged and productive we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining career development and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive they create spaceswhere our customers employees and businesses thrive too.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more. Become ISS.
How youll apply
Apply directly via the link on this page by submitting a cover letter CV and other relevant documents for the position you are applying for.
We look forward to receiving your application as soon as possible.
ISS seeks to BE a place of belonging and CREATE places where every person is welcomed embraced and valued for exactly who they are. Places where people feel safe respected represented and supported as their authentic selves.
#LIHybrid
Required Experience:
Contract
Employment Type
Full Time
