Receptionist
Receptionist
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Job Description
Job Title
ReceptionistJob Description Summary
Were looking for a Receptionist to join our team working at one of our client sites in London Shoreditch. The purpose of this role is to ensure effective and customer focussed service is provided to develop relationships with clients and occupiers and support the Facilities Team with the day to day operational running of the property.Job Description
This position plays a key role in delivering a high standard of frontofhouse service within a corporate environment. As the first point of contact for clients visitors and internal teams you will provide exceptional customer service maintain a professional and welcoming reception area and support daytoday office operations.
Core Responsibilities:
Provide highquality customer service to both internal and external customers
Meet and greet all clients/visitors in a friendly and professional manner
Develop positive relationships with clients management and service providers
Proactively assist clients and respond to recurring or sensitive concerns in line with all site rules and regulations
Respond to client and customer needs coordinate resources and proactively provide solutions and recommendations
Respond to emails and answer calls in a timely and polite manner
Manage the Reception store and notify the Facilities Coordinator when supplies are required
Register collect and escort all visitors and issue/retrieve visitor passes
Coordinate meeting room bookings arrange meeting room stationery and order tea/coffee or catering for business meetings as required via the onsite caterer
Assist with event and meeting venue setup and coordination as requested
Handle mail: collect distribute and send mail/packages; book couriers; and maintain records for invoicing purposes
Report all Facilities and Health & Safety issues to the Facilities team
Monitor outsourced contractors on an asneeded basis for safety and security purposes
Ensure the reception area is clean tidy and presentable at all times
Qualities and Personal Attributes:
Experience working as a receptionist in a corporate or hospitality environment
Extremely strong customer service skills
Strong anticipation and analytical abilities with problemsolving aptitude in a busy environment
Excellent communication skills and the ability to interface at all levels
Proficient in Microsoft Office and commonly used IT programmes (e.g. Teams)
Awareness of workplace safety and health practices
Working Hours:
40 hours per week. Core hours are 8:00am to 6:00pm Monday to Friday worked in shifts across the team. Occasional outofhours work may be required to support events.
INCO: Cushman & Wakefield
Employment Type
Full-Time
