Risk Manager EMP
Risk Manager EMP
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
The successful candidate for this role will be a leader with a background in program management and risk mitigation. They will play a critical role in maintaining Amazons reputation for trust and excellence by identifying and preventing abuse across our global platform.
Amazon is an Equal Opportunity Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Key job responsibilities
and support teams in investigating managing and resolving highimpact incidents and escalations.
program strategy to enhance customer trust and protect brand owners.
and present deepdive reports including responses to senior executives and Correction of Errors (COE) documents.
existing policy and process gaps developing and implementing solutions to close them.
and own projects aimed at improving operational efficiency including data analysis and collaboration with external teams.
media and global events to anticipate and mitigate potential risks using datadriven insights to prevent issues before they arise.
highlevel decisions leveraging judgment and expertise in complex scenarios.
About the team
The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internallydriven abuserelated issues we operate through the internalonly abuseescalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging frontline insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The EMP team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and highvisibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
1.25 years of experience in relevant areas such as law customer service investigations or project management.
degree.
communication skills with the ability to write clearly and succinctly.
to move quickly and decisively to resolve incidents.
thinking with a natural tendency to use data in decisionmaking and prioritization.
experience collaborating with crossdepartmental teams.
to work on case triaging and escalation handling.
experience in risk management fraud or compliance organizations with a focus on program strategy and leadership.
analytical and quantitative skills using data and metrics to develop business cases predict trends and drive solutions.
to bring clarity to ambiguous situations and make informed decisions in complex scenarios.
level of integrity and discretion in handling confidential information.
skills capable of clearly and effectively presenting complex information to senior leadership.
spirit with a passion for driving innovation and achieving results in a fastpaced environment.
for delivering exceptional service to executive leadership and other key stakeholders.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is an Equal Opportunity Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Key job responsibilities
and support teams in investigating managing and resolving highimpact incidents and escalations.
program strategy to enhance customer trust and protect brand owners.
and present deepdive reports including responses to senior executives and Correction of Errors (COE) documents.
existing policy and process gaps developing and implementing solutions to close them.
and own projects aimed at improving operational efficiency including data analysis and collaboration with external teams.
media and global events to anticipate and mitigate potential risks using datadriven insights to prevent issues before they arise.
highlevel decisions leveraging judgment and expertise in complex scenarios.
About the team
The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internallydriven abuserelated issues we operate through the internalonly abuseescalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging frontline insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The EMP team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and highvisibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
1.25 years of experience in relevant areas such as law customer service investigations or project management.
degree.
communication skills with the ability to write clearly and succinctly.
to move quickly and decisively to resolve incidents.
thinking with a natural tendency to use data in decisionmaking and prioritization.
experience collaborating with crossdepartmental teams.
to work on case triaging and escalation handling.
experience in risk management fraud or compliance organizations with a focus on program strategy and leadership.
analytical and quantitative skills using data and metrics to develop business cases predict trends and drive solutions.
to bring clarity to ambiguous situations and make informed decisions in complex scenarios.
level of integrity and discretion in handling confidential information.
skills capable of clearly and effectively presenting complex information to senior leadership.
spirit with a passion for driving innovation and achieving results in a fastpaced environment.
for delivering exceptional service to executive leadership and other key stakeholders.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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