Outreach Retention and Student Success Professional
Outreach Retention and Student Success Professional
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Job Description
Working Title:Outreach Retention Student Success Professional
Classification Title:SSP II
Posting Details
Priority Application Deadline: Sunday December 1st @ 11:55pm PST(Posting will remain open until filled)
Position Summary
Under the general guidance of the department chairs the SSP II will support student success efforts for the undergraduate and graduate disciplinary programs and for university general education and graduation requirements. In this capacity the incumbent will facilitate support and collaborate with faculty to:
Develop and implement a variety of student outreach recruitment retention orientation and community building activities and programming.
Embed student success into curriculum and pedagogical development program assessment and program strategic planning initiatives.
Develop and implement strategies to promote student recruitment and retention outreach to the community and pipeline institutions and alumni and contribute to departmental strategic planning for student and program success.
Additionally under the general guidance of the department chairs the SSP II will:
Provide guidance on and interpretation of academic success policies procedures and resources available to departments and students.
Contribute to building the culture of ongoing development and enhancement of the departments programs by providing insight feedback and recommendations based on student needs relevant data and trends in the field.
Communicate students needs effectively and provide insight feedback and recommendations to advance their academic success.
Conduct research generate reports and analyses to assess student needs track progress and inform decisionmaking processes.
In these ways the incumbent serves as the inhouse professional to provide guidance and to facilitate student success retention and graduation efforts for the departments undergraduate and graduate programs.
FLSA:Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range:$4841 per month $5150 per month
CSU Classification Salary Range:$4841 per month $6884 per month
Bestinclass Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Salary Grade/Range: 1
Recruitment Type:Regular(Probationary)
Time Base:FullTime
Work Hours:Monday Friday 8:00am 5:00pm. Occasional evenings and weekends will be required.
Department Information
The Mendocino Administrative Support Hub supports three robust academic departments in the College of Arts & Letters Communications Philosophy and Humanities and Religious Studies. These programs offer comprehensive explorations in communication processes public relations journalism and film; fundamental inquiries into human knowledge ethics and reasoning; and interdisciplinary studies of world cultures through literature history philosophy and religious studies. These departments foster critical thinking and with the support of faculty and staff prepares students for success in an inclusive society by exploring their own sense of purpose and engage communities as creative thinkers.
QualificationsKnowledge and Abilities:
Working knowledge of the practices procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing longrange program improvements; obtain factual and interpretative information through interviews; reason logically; collect compile analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural multisexed and multiaged value systems and work accordingly; establish and maintain cooperative working relationships with faculty CSU administrators student organizations private and public agencies and others in committee work and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other
program or service areas.
Possession of these knowledge and abilities typically is demonstrated through the Experience requirements
below.
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A masters degree in a jobrelated field may be substituted for one year of the professional experience.
Education:
Equivalent to graduation from a fouryear college or university in one of the behavioral sciences public or business administration or a jobrelated field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a yearforyear basis.
RequiredQualifications
1. Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty students staff and members of the community.
2. Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.
3. Direct student service experience in an educational setting.
4. Experience with recruitment retention and outreach in the educational setting.
5. Experience working with students from various ethnic and socioeconomic backgrounds including under served students.
6. Experience with implementing academic and student success priorities practices policies procedures.
7. Demonstrated ability to understand interpret and analyze moderately complex rules regulations and procedures pertaining to student success.
8. Demonstrated ability to manage front line contacts with a variety of campus and community individuals requiring problem solving and effective interpersonal skills.
9. Demonstrated ability to collect compile analyze and evaluate data write and review reports..
10. Demonstrated ability to continually analyze program strengths and challenges and offer recommendations for improvement.
11. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively with faculty staff and students in diverse educational and community environments.
12. Demonstrated ability to independently prioritize plan and organize work in a fastpaced environment with established processes and timelines.
13. Demonstrated ability to work collaboratively while providing leadership and guidance to others.
Conditions of Employment:
Ability to successfully pass a background check.
PreferredQualifications
14. Experience working in student services or academic support roles preferably within a humanities or liberal arts program.
15. Bachelors degree in one of the humanities disciplines or equivalent.
16. Flexible schedule and ability to travel locally as needed.
17. Familiarity working with institutional record/data systems/software (e.g. EAB PeopleSoft Tableau Canvas etc..
18. Working knowledge of CSU General Education & Graduation Requirements graduate and undergraduate university learning outcomes curriculum standards transcript evaluation.
knowledge in curriculum standards transcript evaluation and/or academic writing processes and assessment.
Documents Needed to Apply
Resume cover letter and diversity statement.
Diversity Statement: Sac State holds diversity equity and inclusion (DEI) in its core values. Please share how you would implement DEI in this position especially working with current and future students and how these values have impacted your past work experiences 400 words or less).
Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of Californias capital city five miles from State Capitol. The lush 300acre campus is situated along the American River close to numerous bike trails and other recreational areas. Sacramento also known as the FarmtoFork Capital is one of the most ethnically diverse and livable cities in the country with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31000 students coming not only from the Greater Sacramento Region but also from across the state country and world. Our 1800 faculty and 1500 staff are committed to meeting our mission:
As Californias capital university we transform lives by preparing students to lead serve and succeed. Sacramento State will be a welcoming caring and inclusive leader in education innovation and engagement. As the regional hub of higher education Sacramento State is dedicated to learning and student success; teaching research scholarship and creative activity; justice diversity equity and inclusion; resource development and sustainability; dedicated community engagement and wellness and safety.
To learn more about why you should join the Hornet Family please visit the Why Sac State page.
Equal Employment Opportunity
California State University Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race color religion national origin age sex gender identity/expression sexual orientation pregnancy genetic information medical condition marital status veteran status or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process visit University is committed to creating an education and working environment free from discrimination sexual harassment sexual violence domestic violence dating violence and stalking. For more information on mandatory training for new employees visit Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety RightToknow Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) the current Annual Security Report (ASR) is available for viewing at The ASR contains the current security and safetyrelated policy statements emergency preparedness and evacuation information crime prevention and sexual prevention information and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three 3 calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing .
Under the Clery Act this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Out of State Employment
Sacramento State University as part of the CSU system is a State of California Employer. As such the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1 2022 theCSU OutofState Employment Policyprohibits the hiring of employees to perform CSUrelated work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University Sacramento is not a sponsoring agency for staff and management positions (ie. H1B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
