Chat Support and Client Account Manager - Walk-in (10-May-2025)
Chat Support and Client Account Manager - Walk-in (10-May-2025)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
We are searching for a candidate with 14 years of experience handling international clients. As the bridge between our clients and internal teams you will resolve any issues they might face. Your clients growth is your priority! Your role also includes promoting customer satisfaction enhancing their onboarding experience and maximising product adoption.
Roles and responsibilities
Identify customers needs and problems and take proactive steps to maintain a positive experience.
Maintain strong lasting and trustworthy relationships with clients through open and interactive communication.
Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our clients problems.
Initiate and engage with customers through multiple channels namely outbound calls and inbound chats to communicate effectively and facilitate product adoption.
Offer tailored support designed to meet each customers unique needs empowering them to grow their capabilities with our software.
Track customer usage and provide proactive support guiding them to optimise their experience and achieve the right balance in using our software.
Have thorough knowledge of the product while continuously working towards the products improvement.
Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
Flexible and receptive to change for continuous product transformation.
Job requirements
Must have
Any graduate with 14 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
Willingness to work in the night shift and to work from our office in Chennai once a week.
Passion towards amazing customer experience.
Good documentation skills to keep track of issues and tickets.
Good knowledge of common apps and technologies in a professional environment.
Ability to simplify complex technical concepts for easy understanding.
Strong organisational skills and attention to detail.
Proactive problemsolving mindset to effectively address customer needs.
Growth mindset and excitement to learn new things.
Creative enthusiastic and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
Experience taking chats and nonvoice processing is an added advantage.
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).
Note
Shortlisted candidates for this role will be considered for one of the following positions:
Client Account Manager
Chat Support
About us
We are a Portlandbased SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers designers testers product experts customer experience associates and marketers come together to create a better way to work. Our products and services help businesses to be more productive flexible and scalable. Together we can change the way the world works!
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
