Client Prod - Implementation Analyst

• Selected individual will lead efforts related to the engineering implementation and ongoing support and maintenance of Fords client management infrastructure (SCCM Dynatrace/SCOM SCCM comanagement) and all client management initiatives. As the team lead this person will be expected to partner with resources across multiple teams globally and document/manage project plans for each project using JIRA including documenting risks/issues for management to ensure that the objectives are completed on time.
• This individual is expected to demonstrate strong SCCM Admin/Technical skills as well as Project Management skills.
• Creativity and analytical thinking will be used in order to shape the design and controls implementation of key client strategies.
• This position is suited to someone who is both comfortable working independently and also collaborating with both SCCM engineering and external teams/suppliers as well as department leadership.
• This client management team is comprised of seasoned engineers committed to delivering high quality technology experiences and helping the business succeed. The team is located in both Dearborn Michigan and Chennai India in order to cover Ford Motor Companys entire global footprint.

Job Responsibilities:

• Lead and/or support SCCM Opsrelated work/projects including SCCM SQL CMG TLS upgrades and quarterly patching of servers. Engage with the latest projects related to Fords Modern Desktop initiative (e.g. SCCM CoManagement).
• Setup configure and troubleshoot SCCM Site Servers such as Distribution Points Management Points Software Update Points etc. Configure analyze and respond to/resolve system outages and performance degradation using Dynatrace and SCOM monitoring tools.
• Lead troubleshooting conversations and manage open cases with Microsoft. Maintain a broad understanding of the service components and strategy and effectively communicate to stakeholders.
• Document & update project plans using the teams JIRA board (Epics & Stories); identify and document risks/issues in a timely manner and drive the project work to completion on time as per our commitments to management.
• Manage service components throughout their lifecycle. Create product roadmaps and maintain technology component records for applications and infrastructure.
• Partner with engineers to complete required security assessments and documentation for products in the Client Management portfolio.
• Lead knowledge management efforts for products in the portfolio including development and upkeep of component knowledge articles.
• Manage global software installations/upgrades to as many as 150k client devices via the SCCM console.
• Expected to work occasional weekends to support SCCM upgrades and maintenance.

Required Qualifications:

• Bachelors degree in Computer Science or a combination of education and experience
• 5 years experience working as a SCCM Administrator responsible for managing a largescale/global SCCM serverbased infrastructure that supports over 10k Windowsbased PCs/Laptops (not a SCCM Console user that deploys software/patches)
• SCCM Cloud Management Gateway installation and maintenance
• SCCM Application Model Packaging experience
• Experience managing software/patch bundle installs/upgrades/uninstalls centrally to a large client device population using the SCCM console.
• Strong Project Management team leadership and multitasking skills; demonstrated prior experience rolling out a global SCCM infrastructure upgrade using an Agile approach
• Programming or scripting experience (VBScript PowerShell)
• Strong knowledge of Active Directory and SQL Server
• Advanced knowledge of Windows Server OS
• Ability to work independently on assigned tasks with minimal guidance
• Strong analytical and problemsolving skills
• PC/Laptopbased technical support expertise with Windows 10
• Strong organizational and presentation skills
• Customerfocused mentality
  
  

Preferred Qualifications:

• PC/Laptopbased technical support expertise with Windows 11
• Experience using JIRA for project management
• Working knowledge of CanonicalLandscape and/or JAMF (used to support our Ubuntu and MAC devices)
• SharePoint Administrator experience
• Experience writing SQL Server Reporting Services (SSRS) reports