Customer Service Representative
Customer Service Representative
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Job Description
Job Description:
Looking for a place to GROW
Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members customers and the environment through industry leading sustainable integrated pest management solutions.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out serviceminded individuals who want to be the best of the best and desire a career not just a job. We pledge to assist your development by offering continued opportunities in a safetyfirst environment. We are dedicated to growth and if you are too lets take this journey together!!
#oneteamonegoal #OTOG
What Youll Get... We want to help our employees build a great career and a great future. At Anticimex Inc youll have access to these great benefits!
Health and Wellbeing:
- Cigna medical dental and vision insurance options
- Prescription drug program
- Flexible Spending Accounts (FSA) for medical and childcare expenses
- Health Savings Plans (HSA) available with qualified plans
Financial Security:
- Competitive hourly compensation
- 401(k) Savings Plans
- Life insurance and shortterm disability 100 company paid (with options to buy up)
- Longterm disability Accident Critical Illness and Hospital Indemnity insurance options
Work/Life Balance:
- Full time yearround employment
- Paid training
- Paid time off
- A peertopeer employee recognition program
- Opportunities for advancement
Monday Friday 8 am 5 pm
Compensation
$16$18/hr
Position Overview: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.
Customer Service Representative Job Responsibilities:
- Manage a large volume of customer communications through incoming calls emails and online.
- Answer approximately 75 100 inbound phone calls per day.
- Use software system to research route and process calls successfully.
- Respond to customer inquiries answer questions organize and schedule service appointments.
- Resolve service problems by clarifying the customers complaint; determine the cause of the problem select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
- Ensure all calls results are recorded noted and the actions that were taken.
- Ability to sell start up services and explain service programs to current and potential customers.
- Renew current customers accounts.
- Maintain customer accounts by checking and recording account information in software.
- Set up adjust and terminate services in software.
- Organize and schedule new construction installations and closings.
- Receive customer payments.
- Upload and catalog documents contracts and service orders into customer accounts.
- Communicate with field services personnel managers and other department team members daily.
- Maintain open communication for a positive and effective work culture.
General Qualifications
- Excellent phone interaction skills and active listening.
- Exceptional organizational skills superb accuracy and attention to detail.
- Outstanding verbal and written communication and interpersonal skills for interacting with customers customer service and sales staff Managers Supervisors and Team Leaders daily.
- Ability to collaborate with other departments to ensure customer satisfaction.
- Excellent keyboard and data entry skills.
- Strong problemsolving skills.
- Ability to learn customer service software.
- Positive outgoing team player!
Experience and Requirements
- Must be at least 18 years old.
- Must have High School diploma or equivalent.
- Must be able to type a minimum of 35 wpm.
- Proficient with Microsoft office Word Outlook and Excel.
Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork dependability innovation growth technology and integrity.
Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
- Application submission
- Short phone interview
- Interview in person
- Offer call
- Criminal background check & drug screening
- Official start date confirmed
- Welcome!
EOE/M/F/Vet/Disabled
Anticimex Inc is a DrugFree Workplace
Job Type: Fulltime
Salary: $16.00 $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
