Call Center Sales Manager
Call Center Sales Manager
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1 Vacancy
Job Description
Description
Hire Resolves client a leading financial services company in Pretoria is seeking a dynamic Call Centre Sales Manager to join their team. Reporting directly to the Head of Operations this role is crucial in managing prospecting and existing clients within South Africa.
If you are salesdriven customerfocused and thrive in a fastpaced environment this is an excellent opportunity to make an impact. As the first point of contact for new customer inquiries you will play a key role in ensuring these are directed to the appropriate channels. The role involves outbound calls (no cold calling).
Responsibilities
Ensure all group targets are consistently met within every measurement period.
Manage and maintain leads effectively to reach required conversion rates.
Ensure compliance with company policies and procedures.
Keep the team motivated and committed to achieving set goals.
Provide continuous feedback to senior management.
Offer ongoing guidance and mentorship to consultants.
Foster strong working relationships with colleagues and other departments.
Act as a role model and demonstrate how results are achieved.
Monitor staff activity levels and productivity.
Generate daily weekly and monthly reports.
Manage staffrelated issues including performance management and disciplinary procedures.
Investigate and implement new initiatives to enhance department efficiency and sales generation.
Play an active role in the recruitment of new staff members.
Requirements
Proven leadership skills with a strong track record.
Matric certificate required.
Outbound sales experience following up with clients.
Inbound experience handling inquiries and leads.
58 years of call centre sales experience within the financial industry with at least 35 years in a managerial role.
Strong understanding of competitor offerings in the financial sector.
Ability to build and maintain longterm customer relationships.
Willingness to mentor salespeople and develop their industry knowledge.
Highly deadlinedriven and targetoriented.
Strong time management and organizational skills.
Fluent in Afrikaans and English (both spoken and written).
Computer literate with excellent problemsolving abilities.
Ability to manage multiple projects simultaneously.
Strong team player who can build consensus within diverse groups.
Resilient under pressure and achievementoriented
Benefits
- Marketrelated salary
Contact Hire Resolve for your next careerchanging move today
- Apply for this role today contact Gustav Vogel at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve or email us your CV:
- Please use Call Center Sales Manager as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise
Package & Remuneration
About Us
Engineering Recruitment Agency in South Africa focusing on the following disciplines:
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Required Experience:
Manager
Employment Type
Full-Time
