Call Center Team Lead - Retail
Call Center Team Lead - Retail
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Team Lead - Retail (Cebu) Onsite
Account Type: Retail
Start Date: August 15
Support Type: Voice Support
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: 24/7 coverage
Educational Requirement: Undergraduate or college graduate
Work Experience:
- Minimum of 2 years of experience as a Team Lead in any line of business preferably in the retail sector
Responsibilities:
- Team Management: Supervising team members tracking performance and ensuring tasks are completed efficiently and effectively.
- Communication: Promoting clear and transparent communication within the team and with other stakeholders including updates on progress expectations and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads coordinating activities and setting deadlines.
- Coaching & Development: Offering guidance constructive feedback and training to help team members enhance their skills and reach their full potential.
- Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive collaborative and productive work environment.
Employment Type
Full Time
