Field Service Agent - Bilingual EnglishSpanish - Long Island
Field Service Agent - Bilingual EnglishSpanish - Long Island
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$ 47403 - 62400
1 Vacancy
Job Description
Duties/Responsibilities:
- Interacts with customers in person to provide information in response to inquiries about products and services.
- Improve overall member experience and reduce waiting time in order to expedite traffic flow
- Identify research and resolve customer issues using appropriate methods and tools.
- Effectively manage face to face encounters.
- Register and educate members in the HF Member portal (access online services)
- Handle and resolve customer complaints.
- Ability to navigate through information systems to analyze the customers situation.
- Serves as a liaison between the customer and various departments.
- Serve as Privacy Ambassador in order to ensure security integrity and confidentiality of data/protect PHI in CBO
- CBO Triage on the weekends: Use OnContact and product knowledge to screen walkins and identify who is applying renewing making payment inquiring MS etc.
- Customer Support: Escalate member concerns to Enrollment & Billing MS Resolutions
- Other duties as assigned by the management team.
- Work flexible schedules nights weekends holidays and/or overtime with limited notice.
- Ability to multitask prioritize and manage time effectively.
Minimum Qualifications:
- Must have a valid drivers license and be able to commute between Suffolk and Nassau counties.
- High School Diploma or GED equivalent from an accredited institution
- Experience in a customer service environment
- Experience handling escalated issues complex situations and interactions requiring conflict resolution active listening skills and empathy
- Experience working in a fastpaced environment that requires handling multiple priorities simultaneously
- Willing to accommodate flexible business needs (Ex: nights weekends holidays alternate locations and/or overtime with limited notice)
- Work experience with Microsoft Office Suite applications including Excel Word and Outlook
- Work experience requiring effective communication verbally and in writing while demonstrating good grammar spelling and punctuation skills
Preferred Qualifications:
- Associate Degree from an accredited institution or equivalent work experience
- Ability to exercise independent thinking problem solving and achieving goals
- English proficient bilingual who also speaks Spanish Russian Mandarin/Cantonese Haitian Creole Korean Bengali Punjabi Hindi or Urdu
- Basic knowledge of operational health plan departments and functionality
- Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry may include but not limited to KPIs CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general
- Trained in multiple Healthfirst LOBs for both Member and Provider Family of Products (FOPs)
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race color religion gender gender identity sexual orientation national origin age genetic information military or veteran status marital status mental or physical disability or any other protected Federal State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to or calling. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the email address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
All hiring and recruitment at Healthfirst is transacted with a valid @healthfirst email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst or not one of our recruitment partners please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
Greater New York City Area (NY NJ CT residents): $47403 $62400
All Other Locations (within approved locations): $41101 $60320
As a candidate for this position your salary and related elements of compensation will be contingent upon your work experience education licenses and certifications and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary Healthfirst offers employees a full range of benefits such as medical dental and vision coverage incentive and recognition programs life insurance and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire or for a job promotion or transfer into this role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
