Technical Support Agent
Technical Support Agent
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1Year
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
But what truly sets us apart is our culture. At Infinit-O we believe that diversity equity and inclusion are the foundation of innovation and sustainable growth. We embrace differences empower perspectives and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times and as a B Corp Certified company we re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team we don t just optimize processes we also create meaningful change.
What is the role that we need
Key Responsibilities:
- Delight customers by providing timely expert advice
- Act as the first level of support for questions issues and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex technical issues
- Support the overall objective of the Client
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and
pay grade of the Technical Support Agent as may be assigned.
Requirements
Essential (MUST HAVE)
Desired (Plus but not a requirement):
- Graduate of B.S. Computer Science or similar degree
- Minimum 1-3 years of experience in a customer-focused support environment
- Proven track record of driving change focused on improving the customer experience
- Excellent written and verbal English required
- Foreign language fluence preferred (Spanish Mandarin Japanese Korean)
- Experience with JavaScript HTML and XML a plus
- Experience with Medallia and Service Cloud knowledge a plus
- Ability to learn on the fly and prioritize conflicting tasks
Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment. Excellent written and verbal English required. Proven track record of driving change focused on improving the customer experience. Ability to use and create knowledge articles, with an extreme level of attention to detail. Ability to train others about technical concepts and issues. Ability to work a flexible schedule. Experience with JavaScript, HTML, and XML.
Education
Bachelor's Degree
Employment Type
Full Time
