Senior Specialist IM End User Communications
Senior Specialist IM End User Communications
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Salary Not Disclosed
1 Vacancy
Job Description
Job responsibilities include (but are not limited to):
- Installation configuration maintenance and lifecycle management of communication services (endpoint hardware software services and SaaS tools)
- Integrate communication technologies with adjacent technologies (identity security vulnerability management IT service and asset management remote access backup directory services etc).
- Ensure stability and security of communication technology through effective endpoint management and timely patching.
- Evaluate and improve operational processes standards and performance of services globally and ensure documentation is complete and up to date.
- Identify emerging trends and leverage industry best practices to establish best in class service delivery by driving automation user selfservice and agility first.
- Assist in the deployment development and/or rationalisation of tools and processes that will assist in performance measurement reporting and visibility of issues.
- Monitor and track customer satisfaction levels and service stability to maximise effectiveness.
- Forecast financial physical and human resource needs to meet established objectives.
- Oversee and coordinate restoration and disaster recovery plans that remediate service outages.
- Manage all licensing exposure within the service scope and ensure compliance.
- Provide specialist support for related services to peers with respect to services scope.
- Support crossfunctional team interactions with internal and external stakeholders to execute relevant activities within stipulated timeframes.
- Act as the escalation point for and own problem resolutions related to core services.
- Manage costs related to the service scope transparently and effectively including investment choices and budgeting to ensure equipment remains operational and within maintenance support
- Manage the performance of the vendors ensure they are meeting or exceeding their contractual commitments for services and projects
- Own a service delivery review with the vendors measuring defined quality and quantity indicators.
- Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced to support with excellence.
- Support internal and external audit processes coordinating the provision of documentation and actions required to address any audit findings.
- Ensure services solutions and systems are secure and adhere to security policies.
Qualifications :
- An undergraduate qualification (Bachelors degree/Diploma or equivalent) in relevant IM Discipline
- It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical
- experience in a role and context of similar complexity.
- Registration with professional bodies (Desirable)
Experience
- 5 7 years working experience in similar role
Technical knowledge(experience) required for role:
- Proven delivery of ITIL framework and establishing a service desk environment
- Delivery of a tooling landscape for IT services
- Strong understanding of video conferencing platforms (such as Zoom Microsoft Teams WebEx) phone systems audio/video hardware and network protocols
Technical skills
- Configuration management identity and access management active directory collaboration platforms and other cloudbased services (Advanced)
- Ability to diagnose and troubleshoot complex technical issues related to voice and video communication (Advanced)
- Performance Management & Reporting (Proficient)
- Stakeholder Engagement and Communication (Proficient)
- Thought Leadership and Continuous Improvement (Proficient)
- Process Improvement (Proficient
Additional Information :
Who We Are
We lead the industry with a focus on operational excellence innovation and a sustainable future. By pursuing ever safer and more responsible ways of working demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably using less water less energy and more precise extraction technologies.
What We Offer
When you join Anglo American Platinum you can expect to enjoy a competitive salary and benefits package. But more than this youll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too.
Inclusion and Diversity
Anglo American Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.
Anglo American Platinum has a zero tolerance to dignity harms these include all acts of gender based violence bullying harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Anglo American Platinum both during work hours and outside of work. We are unconditional in creating a respectful inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch.
How to Apply
This role is open to internal employees only. To apply for this role please complete our online application form. You will have the opportunity to apply through your career profile and upload your CV and other relevant documentation as part of this process.
Closing date: 16/04/2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
