Senior Member Communications Specialist

Established in 1988 Rest is one of Australias largest profit-to-member superannuation funds. We support nearly two million members with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super theyre more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours we want to Be Daring Keep it Simple Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The purpose of the Senior Member Communications Specialist is to collaborate with Partners and internal teams to ensure that all transactional and compliance communications to Members and Employers meet regulatory standards reflect our tone of voice and support our business strategy. 

This role also proactively manages change resolves issues and oversees ad-hoc compliance mailings to ensure robust Super Simple communication processes. 

Key Accountabilities/Responsibilities 

Team Member Obligations 

• Collaborate with your manager to shape the strategic vision and set clear objectives for the communications team.
• Act as an internal advocate by communicating the teams priorities initiatives and milestones to colleagues corporate teams and external partners. 
• Monitor industry trends emerging challenges and new opportunities to keep communication strategies innovative and competitive. 
• Support efficient team operations by monitoring quality service and resource use to meet cost-effectiveness targets. 
• Enhance team excellence by participating in talent development supporting training initiatives and engaging in succession planning. 
• Track performance against objectives recommend improvements and work with leadership to optimize team output. 
• Aid in critical decision-making through analysis of complex communication challenges and proposing strategic solutions including during crisis management

Transactional Correspondence 

• Oversee the end-to-end process for transactional communication (across print email SMS and additional channels) to ensure our messaging aligns with Rests communication standards tone of voice and Super Simple ambitions. 
• Maintain and update the correspondence register while driving regular reviews and rationalizing letter content to promote digital options. 
• Collaborate with MUFG counterparts on reporting reconciliations and exception management to ensure streamlined communication processes. 
• Represent the Service in member compliance documentation and forums ensuring that external communications meet regulatory and internal standards. 
• Work closely with your manager to set priorities and align the transactional correspondence strategy with overall service goals. 

Ad Hoc Mailings (e.g. SENs & Notices)  

• Engage early with project teams responsible for developing ad hoc mailings to ensure that all initiatives are aligned with Rests service strategy and the Super Simple ambitions. 
• Critically assess and challenge the processes used to generate input data ensuring robustness and informed decision-making. 
• Facilitate proactive discussions with subject matter experts (SMEs) to address potential gaps or opportunities in communication strategy. 
• Approve and validate test plans from projects to proactively prevent compliance incidents and service disruptions such as unplanned volume spikes. 
• Act as the representative for Service in executing member compliance documentation and in forums ensuring that ad hoc communications uphold our standards and regulatory requirements. 
• Report directly to your manager on the progress challenges and strategic outcomes related to ad hoc mailing initiatives. 

Project Management of Communication Programs 

• Lead communications initiatives from conception to completion ensuring campaigns and projects are strategically structured to maximise impact meet deadlines adhere to budgets and maintain high quality. 
• Develop and implement best-practice project workflows that align with overall business communication goals. 
• Prepare and manage detailed project cost estimates in support of funding requests ensuring transparent budgeting and fiscal responsibility. 
• Monitor and report on project spending relative to planned budgets ensuring that each communications initiative meets financial targets while delivering strategic value. 
• Proactively engage with key stakeholderssuch as sponsors business owners affected business units and external partnersto ensure communications strategies align with organisational priorities. 
• Facilitate clear communication channels among all parties negotiating priorities and managing expectations to secure buy-in and support for communication projects. 
• Collaborate with external vendors and partners to develop and deliver compelling communication solutions that align with overall project timelines and organizational standards. 
• Ensure that vendor contributions are seamlessly integrated into the broader communication strategy with an emphasis on quality cost-effectiveness and risk mitigation. 
• Identify document and proactively address risks and issues that may affect communications efforts leveraging established frameworks to devise effective mitigation strategies. 
• Maintain ongoing oversight of potential obstacles and communicate solutions effectively to ensure continuous project progress and message consistency. 

Qualifications :

• Degree in relevant discipline or relevant experience in a similar role. 
• RG146 or other insurance or superannuation certification (desired) 

Required experience understanding or credentials including: 

• A minimum of 5 years experience in executing communications programs and successfully delivering large-scale multi-channel campaigns in dynamic environments. 
• Prior superannuation or financial services industry sector experience. 
• Superior written and verbal communication skills with a track record of producing engaging content clear messaging and managing crisis communications when necessary. 
• Strong strategic analytical and problem-solving abilities applied to developing innovative communications solutions managing issues and refining campaign strategies.
• Adept at juggling multiple projects and initiatives while seamlessly integrating day-to-day communications tasks ensuring priorities are met and deadlines are consistently achieved. 
• Demonstrated experience with tools such as Confluence and JIRA and familiarity with Agile and Waterfall methodologies to plan and execute comprehensive communications initiatives. 
• Exceptional collaboration skills with a history of partnering effectively across diverse teams and external stakeholders to drive cohesive messaging and integrated communications strategies. 
• Rigorous attention to detail and commitment to accuracy ensuring all communications materials reports and data outputs meet the highest standards

Additional Information :

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Meeting free breaks (Rest Stops) 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rests values and behaviours) 

If you share our values believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity equity and inclusion - where people feel welcome safe to be themselves and inspired to do their best.

We value the different backgrounds lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages cultural backgrounds faiths gender identities sexual orientations and thinking styles. This includes people with disability neurodiverse individuals Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier 

Remote Work :

No

Employment Type :

Full-time