ServiceNow Consultant - Customer Service Management
ServiceNow Consultant - Customer Service Management
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
- Lead the design and implementation of ServiceNow CSM solutions.
- Collaborate with stakeholders to gather and analyse requirements.
- Develop and maintain the product backlog and roadmap for CSM.
- Ensure alignment with business goals and objectives.
- Provide technical guidance and support to the development team.
- Define and adjust requirements of integration with other ServiceNow modules and thirdparty systems based on specific use cases.
- Build Low Level Design Documentation and estimate the implementation.
- Manage upgrades including document review awareness sessions impact analysis and testing.
Qualifications :
- Possesses proficiency in the ServiceNow platform and CSM module holding valid CSA & CSM CIS certifications.
- Translates business requirements into technical specifications and solution architecture
- Experienced in developing LowLevel Design (LLD) documentation for ServiceNow CSM.
- Demonstrates a strong understanding of customer service processes and ServiceNow best practices.
- Exhibits excellent communication and stakeholder management skills.
- Familiar with Agile methodologies and project management principles.
Additional Information :
Benefits:
- Full access to foreign language learning platform
- Personalized access to tech learning platforms
- Tailored workshops and trainings to sustain your growth
- Medical subscription
- Meal tickets
- Monthly budget to allocate on flexible benefit platform
- Access to 7 Card services
- Wellbeing activities and gatherings
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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