Remote Customer Service Advisor (Hull)
Remote Customer Service Advisor (Hull)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About this role
Were growing our brilliant team in Hull and we are looking for Remote Contact Centre Advisors to join us on the 22nd of September 2025! If youre eager to kickstart or advance your career in the Media industry and love delivering top notch customer service this could be your perfect next step.
Although youll enjoy the comfort of working from home we do ask that you live within an hours commute from Hull so we can welcome you to training and the occasional team meeting!
As a Remote Contact Centre Advisor youll be at the heart of our customer service team. Booking notices signing up new subscribers renewing loyal readers and helping everyone get the most out of our print and online products. Youll handle calls emails and live chats with confidence and warmth becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. Youll work within agreed deadlines to ensure all queries and objectives are actioned swiftly and will work as a part of a team to make sure KPIs are met.
Our hiring journey is simple: a friendly conversation on the phone with our Talent Acquisition team a group interview on Wednesday 26th August (with a quick spelling & grammar check) followed by a one-to-one. Nail it all and youll be joining us before you know it! Please note you must be available to start on the 22nd of September 2025.
Working hours - We are open to both full time and part time employees. If youre applying for a part time role its essential that you can still work core hours between 9am and 5pm.
Qualifications :
You dont need previous contact centre experience to shine here. If youre customer focused friendly confident and ready to learn then this will be the right place for you. Perhaps youre coming from Retail and want to challenge yourself in a new role or work in Sales and want a shift in responsibility or something totally different - wed love to meet you. If you are a strong communicator who can maintain a positive attitude and the ability to keep calm and organised when things get busy and challenging then you will thrive in our team.
Additional Information :
How well look after you
We take good care of our people - and that means more than just a pay packet. Whatever your role youll get a range of benefits including:
An annual salary of 24570 (12.60 per hour for part time employees)
Plus potential bonus related pay to customer service skills
25 days holiday (plus bank holidays) as well as an extra day after youve been with us for three five and 10 years. We also have a scheme to help you buy extra holiday if you want to.
An extra days paid leave each year to volunteer for a cause close to your community or your heart.
Big moment day - an extra days paid leave for a moment that matters to you - like getting married moving house or welcoming a new addition to the family (human or furry!)
Help saving for your retirement - well match your company pension contributions up to 6% and you can contribute through salary sacrifice.
Supportive and progressive people policies - were proud to have a range of policies to support people in their lives in and outside work including enhanced family leave and policies to promote flexibility inclusion and progression. We believe you shouldnt have to wait to join us to know what to expect from us which is why we share this overview of the policies we have in place to support families and carers. If theres something you want to understand more about just ask - it wont make a difference to your application.
A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctors appointments.
Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner and pay for it through salary sacrifice.
Wellbeing support - including a 24/7 assistance programme for you and your family.
Access to lots of discounts - including 15% off with Reachs very own online marketplace Yimbly where you can buy everything from homewares to beauty products.
Interest-free loans - including for season tickets and technology.
Reach plc believes diversity brings benefits for our customers our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background circumstances age disability gender identity ethnicity religion or belief and sexual orientation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
