Manager - Banking Code

The Manager Code Compliance leads a team to support the work of two independent Committees the Banking Code Compliance Committee (BCCC) and the Customer Owned Banking Code Compliance Committee (COBCCC).

This leadership position with the guidance of the Senior Manager Code Compliance plays an important role in delivering on each of the Committees purpose to monitor compliance with the respective industry Codes (the Banking Code of Practice and the Customer Owned Banking Code of Practice to improve industry practice and delivering better outcomes for consumers.

The Manager Code Compliance leads and manages portfolios under the respective Committees workplans to ensure the team delivers on these areas.  

Key accountabilities include:

• Lead manage and report on specific areas of work/portfolios under the workplan.
• Supports the development and implementation of the Committees compliance strategy to address noncompliance uplift industry standards and protect the interests of consumers.
• Effective development and ongoing management of internal and external stakeholder relationships influencing positive outcomes through those relationships.
• Progress opportunities for business improvement and change management activities.
• Contribute to an environment for innovation and continuous improvement driving collaboration across the broader Code Group.
• Managing a team through effective people leadership actively coaching for high performance.
• Perform other duties or functions that could reasonably be expected of this role.

Additional Information

The BCCC is the independent body that monitors compliance with the Banking Code of Practice and the COBCCC is the independent body that monitors compliance with the Customer Owned Banking Code of Practice.

By monitoring compliance with the Code the Committees hold industry accountable to its promises encourage best practice and improve customer outcomes.

While the work of the Committees is industry funded they operate independently of the industry. The Committees operations are carried out by an independent secretariat service provided by the Code Group that sits within the Australian Financial Complaints Authority (AFCA).

Qualifications :

• Experience leading in riskbased investigations compliance or regulatory roles.
• A proven track record of identifying and implementing business change to deliver efficient operational outcomes and foster a highperformance culture.
• Sound experience in communicating with influence negotiating strategic outcomes and managing stakeholder relationships effectively.
• The ability to deliver on a portfolio of work in accordance with the budget.
• Experience in leading highperforming teams in a complex and demanding environment including fostering an inclusive workplace.
• Coaching and mentoring to facilitate staff development and team performance.
• Highly developed written and oral communication skills presenting    complex information clearly and concisely for diverse audiences.
• Proficiency in analysing large data sets to identify trends potential risks and present findings and insights through clear and concise reports.
• An understanding of the financial services sector more broadly is desirable.
• The ability to travel interstate when required and work from the office two days per week.

Additional Information :

Additional information 

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace Supporting worklife balance and inclusivity. 

• Hybrid working Flexible arrangements with stateoftheart offices designed for collaboration and wellbeing. 
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits Notforprofit salary packaging to boost takehome pay. 

• Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.  

Remote Work :

No

Employment Type :

Fulltime