Principal Trainer
Principal Trainer
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$ 67000 - 109000
1 Vacancy
Job Description
Help us change lives
At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purposedriven career an inclusive culture and robust benefits to support your life while youre working to help others.
Position Overview
The Principal Trainer possesses competencies in sound knowledge of how technology is situated within the workflows of the organization and mastery of educational theory design implementation and evaluation. This role is responsible for building testing and maintaining the training environments for systems used by the organization as well as managing updates to policy and procedure documentation related to training and system upgrades. This role will develop and support training materials for applications utilized at Exact Sciences as well evaluating program effectiveness. The Principal Trainer acts as a content expert for creating and providing training for the system and workflow application. This role will conduct trainthetrainer sessions for new staff provide refresher training as needed and coordinate and implement training for software upgrades and the implementation of new tests.
This is a hybrid role based in our Madison WI office.
Essential Duties
include but are not limited to the following:
- Perform all assigned job duties following laboratory policies and procedures.
- Responsible for the technical curriculum design for production and training software environments.
- Maintain training and quality assurance environments for software systems.
- Conduct training software needs assessment.
- Design software training and audit existing content on an ongoing basis to ensure software courses are current effective and meet business needs.
- Deliver classroom training and/or trainthetrainer support for new workflows and systems.
- Apply technical expertise to individual client system build to identify troubleshoot and resolve problems.
- Track and document risks and issues.
- Analyze and document workflows.
- Work closely with project leadership; including but not limited to documentation and facilitation.
- Work directly with system end users by monitoring workflows and providing documentation and optimization suggestions.
- Ability to analyze and troubleshoot problems.
- Apply excellent interpersonal skills with the ability to work as part of a team.
- Apply excellent oral and written communication and presentation skills with the ability to influence and persuade.
- Ability to multitask with strong time management skills.
- Apply strong detail orientation.
- Uphold company mission and values through accountability innovation integrity quality and teamwork.
- Support and comply with the companys Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to work designated schedule.
- Ability to work on a mobile device tablet or in front of a computer screen and/or perform typing for approximately 90 of a typical working day.
- Ability and means to travel between Madison locations.
Minimum Qualifications
- Associates Degree in Business Administration Education or field related to the essential duties of the job; or High School Diploma/General Education Degree and 2 years of relevant experience in lieu of Associates degree.
- 6 years of professional experience related to the essential duties of the position.
- Strong understanding of IT software/systems customer service billing insurance or data entry in a healthcare related field.
- Advanced understanding of virtual instructorled or webinarbased training.
- Demonstrated ability to design adhoc training solutions in response to business needs/changes leading all parts of the process to include training intake development communication change management and delivery.
- Demonstrated understanding of project management.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- 1 year experience mentoring or directly/indirectly leading others.
- Demonstrated proficiency using Epic Five9 OnBase Calabrio LIS and other similar software.
- Experience in adult education instructional design education theory and/or training in the healthcare or call center industry.
- Experience in developing educational materials related to business and/or clinical workflows related to healthcare.
- Ability to credential/certify on systems such as Epic LIS OnBase etc.
- End user or project experience with training environment build.
- End user training experience in Epic or other clinical/business operations information system.
- Knowledge of current healthcare environment.
Salary Range:
$67000.00 $109000.00The annual base salary shown is for this position located in US WI Madison on a fulltime basis. In addition this position is bonus eligible and is eligible to be considered for company stock at hire and on an annual basis.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law. Any applicant or employee may request to view applicable portions of the companys affirmative action program.
To view the Right to Work EVerify Employer and Pay Transparency notices and Federal Federal Contractor and State employment law posters visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Required Experience:
Staff IC
Employment Type
Full-Time
