EV Delivery Experience Specialist
EV Delivery Experience Specialist
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$ 80000 - 110000
1 Vacancy
Job Description
About the Job
Sony Honda Mobility of America Inc based in Culver City CA is a subsidiary of Sony Honda Mobility Inc headquartered in Tokyo Japan. As a 50/50 joint venture between Sony and Honda SHM was established in Japan on September 28th 2022 with over 200 employees in Tokyo. Sony Honda Mobility of America situated in Culver City California was established in March 2023 where our dedicated team is working on introducing the electric vehicle AFEELA to the market. AFEELA embodies the essence of FEEL central to the mobility experience fostering an interactive relationship where people FEEL mobility as an intelligent entity and mobility reciprocates by FEELing people and society through sensing and network IT technologies. Our mission is to move people through innovative solutions inspired by diversity.
Position Summary
Sony Honda Mobility of America Inc. (SHMA) is seeking a customerobsessed EV Delivery Experience Specialistto serve as the key link between thepurchase processand thevehicle delivery experience. In this hightouch role youll guide AFEELA customers through every step of the postsale journeyensuring that documentation coordination and communication are handled with excellence.
Your mission is to deliver aworldclass handofffrom vehicle purchase to final deliverywhether inperson at our Delivery Center or via home delivery. You will be the goto advisor for both customers and internal teams helping create a seamless premium and brandaligned ownership experience.
AFEELA is in the early stages of launch and this role offers aunique opportunity for fast advancementfor professionals who thrive in startup environments and deliver consistent results.
Key Responsibilities
- Serve as the primary contact for AFEELA customers throughout the delivery phase of the purchase journey.
- Coordinate across internal teamsSales Delivery Order Operations Title & Registrationto ensure every document signature and detail is complete and accurate.
- Manage vehicle handoff experiences from scheduling through including onsite and home deliveries.
- Act as a brand ambassador and EV expert during customer touchpoints presenting the AFEELA vehicle technology and connected experience with polish and clarity.
- Support the completion of DMV title and registration paperwork in coordination with the Title Clerk.
- Track order status and proactively update customers on delivery timelines via phone email and the AFEELA app.
- Ensure payment is collected and reconciled resolving discrepancies and maintaining proper records.
- Educate customers on charging infrastructure software features connected services and postdelivery support.
- Maintain accurate CRM records and track customer feedback to identify operational improvements.
- Support local events or activations to further connect customers with the AFEELA brand.
Required Qualifications for Position
- Minimum of 5 years of experience in EV or automotive delivery coordination D2C sales or customer engagement roles.
- Demonstrated knowledge of the EV ecosystem including charging solutions digital onboarding and vehicle technology.
- Strong understanding of vehicle financing registration processes and DMV documentation.
- Excellent communication and interpersonal skills with a passion for delivering exceptional customer experiences.
- Highly organized and detailoriented with the ability to juggle multiple tasks in a fastmoving environment.
- Proficiency with Microsoft Office Google Workspace CRM platforms and digital retail tools.
- Ability to work onsite and support customerfacing activities as needed.
- Selfstarter with strong followthrough professionalism and a customerfirst mindset.
Preferred Qualifications for Position:
- Experience working in an EV startup luxury automotive retail or new brand launch environment.
- Familiarity with digital purchase tools esignature platforms and customer delivery apps.
- Prior exposure to event support or showroom operations.
- Leadership qualities or experience managing delivery associates or coordinating crossfunctional teams.
- Bilingual in Spanish or Japanese is a plus.
Additional Details
- Location Transition: Initially based in Culver City CA moving to Torrance CA in Fall 2025.
- Work Arrangement: Primarily onsite at the Southern California Delivery Center.
- Travel Requirements: Occasional local travel for home deliveries or events.
- Visa Sponsorship: Not available for this position.
Benefits
- Comprehensive medical dental and vision benefits
- Flexible Working Policy
- Paid parental leave
- 401k Program
- Take What You Need time off policy with a minimum of 15 days off per year and holiday breaks
- Yearly bonuses (subject to eligibility)
- Company phone (subject to eligibility)
- Company swag
- A brand new laptop and monitor
- Special discounts on Sony products
- Learning and Development quarterly stipend
- More to come!
The anticipated annual base salary for this position is $80000$110000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.
Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.
Disability Accommodation for Applicants
Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at Please indicate the position you are applying for.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
