Sales Channel Lead

About Our Company

Breezeline is a dynamic innovative company providing the very best Internet TV and Voice service to the US markets we serve. We Are Above And Beyonders who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers lives through connected and memorable experiences.

As the eighthlargest cable operator in the United States Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet TV Voice and fiber services. Headquartered in Quincy MA Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline

As one of the countrys fastgrowing Internet service providers Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization we believe that every persons unique individuality should be welcomed and celebrated and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values How we act

Were proud that Breezeline is unlike any other employer in the industry. We work hard but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job they want an extraordinary life and at Breezeline we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter and if you do not love what you do youre not doing it right.

Job flexibility: We think everything you do matters at work and home.

Discounted services: We offer our customers some fantastic services and we think you deserve to enjoy them in your home too.

Total Rewards: Lets be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline you get more than just a job. You get all the tools you need to learn grow and achieve your career goals!

Cuttingedge technology: Do you have a passion for technology Great we do too. At Breezeline you will get the opportunity to manage influence play create fix and reshape the industry.

POSITION SUMMARY

The Channel Lead serves as the single point of contact for all channelrelated activities and inquiries. This role is responsible for ensuring seamless of channel initiatives maintaining alignment with frontline operations and driving channel performance through datadriven insights. The ideal candidate will act as a strategic partner within squads bridging the gap between business objectives and within the channels.

The successful candidate will collaborate with their team on four key responsibilities:

• Driving growth efficiency balanced business decisions and great customer service through process optimization and performance management.

• Providing great customer service and driving satisfaction scores by ensuring seamless channel operations and acting as a key escalation point.

• Knowledge management internal communications and followups to support a highly engaged workforce.

• Crossfunctional and stakeholder relationship management representing the channels interests in strategic decisionmaking and .

The successful candidate enables and accelerates the ability of frontline teams to effectively support customers drive engagement and deliver a bestinclass customer and employee experience.

Key Responsibilties:

• Maintain squad alignment with channel realities by staying informed about channel activities focus areas reporting structures and feedback loops.

• Continuously monitor and provide insights into channel performance.

• Propose actions to support and address identified challenges.

• Initiative Leadership &

• Propose own and lead endtoend of identified channel initiatives and tests to enhance squad performance.

• Forecasting & Strategic Planning

  • Contribute to quarterly and yearly forecasting by providing bottomup insights on channel performance and future trends.

• Effective Communication

  • Ensure timely and clear pricing updates communicated to sales teams and stakeholders.

  • Metrics: Feedback from sales teams on clarity responsiveness to queries active listening and feedback incorporation.

• Campaign & Strategy Deployment

  • Execute marketing campaigns and strategies in collaboration with sales teams.

  • Campaign adoption rate lead generation revenue targets alignment with organizational goals and datadriven approach.

• Sales Team Enablement

  • Escalate issues that are related to processes or tools provided to sales teams that are business impacting.

  • Metrics: Sales team satisfaction scores 85 positive rating) availability of updated sales collateral and positive feedback from sales teams.

• CrossFunctional Collaboration

  • Facilitate coordination between the sales excellence team marketing and sales departments.

  • Metrics: Stakeholder feedback on collaboration effectiveness participation in crossfunctional meetings and resolution of crossteam dependencies.

• Impact on Sales Performance

  • Assist to drive achievement of sales targets through tools strategies and campaigns.

  • Sales channel performance (ARPA customer connects revenue growth) and improved sales metrics.

Qualifications

• Education: Bachelors degree in Business Marketing Operations or a related field (preferred but not mandatory).

• Experience: 3 years of experience in a channel operations sales strategy or customer experience role within the telecom or a related industry.

• Strong analytical and problemsolving skills.

• Excellent communication and stakeholder management abilities.

• Experience working within Agile teams or squads (preferred but not mandatory).

• Ability to balance strategy with while managing multiple initiatives.

• Proficiency in performance tracking reporting and forecasting tools.

Available Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance 1x salary at no cost to employee)

• Long and shortterm disability insurance (no cost to employee)

• Voluntary employee spousal and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50 up to 5 of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

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