Service Manager
Service Manager
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Job Description
Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.
Do you want a rewarding career in care where you can really make a difference everyday
We are looking for a passionate committed strong and resilient Service Manager to develop and support our employees and customers to live their best lives!
Your duties will include overseeing the effective outcome focused daytoday delivery of highquality support meeting the requirements of the contract in relation to hours of support provided and to promote and encourage a culture that demonstrates how we actively deliver our values and beliefs. Also you will be required to lead the service and the team members to deliver care and support that demonstrates empowerment choice personalisation care and compassion and that also demonstrates the principles of equality diversity respect and dignity. As well as ensuring the support and care systems and actions enable people to achieve their highest levels of independence life aspirations and fulfilment appropriate for each person supported. This role also requires you to achieve and exceed budgeted targets for service hours number of customers staff management and surplus levels
This position is for 40hours per week at our Ash Grove service in Evesham. Flexibility will be required for early mornings evenings weekends and sleep in shifts to meet the needs of the business. A contribution towards the oncall rota will also be established once fully trained.
A minimum of 2 years supervisory experience is essential. Because of the nature of the service the successful candidate must have a minimum of five years experience supporting adults who have learning disabilities including a minimum of two years supporting those who have complex health needs (e.g. Epilepsy Catheter Stoma and Dysphagia).
Due to the rural location of the service a full driving licence would be beneficial.
Duties and key responsibilities:
- Deputise for the Operational Manager
- Resource management and rotas
- Staff Management (appraisals absence and performance management)
- Meeting with professionals (e.g. customer reviews professional assessments MDT meetings)
- Compliance and regulatory standards
- Competency Assessments
- Maintaining accurate customer and staff records both paperbased and electronically which may include: Support Plans Risk Assessments Mental Capacity Assessments Health Action Plans Hospital Passports Medication profiles.
- Monitoring training compliance
- Recruitment and onboarding (e.g. interviews induction probation reviews)
- Ensuring safe staffing levels within the service including delivering hands on support when required
- Health & Safety
- Safeguarding
- Must be proficient with Microsoft Word Excel and be computer literate.
- Experience of care management software and electronic rostering would be advantageous
In our latest inspection we were rated GOODby CQC!
If you are Honest Effective Aspirational Respectful and Trustworthyyoure our kind of person.
Alongside being part of something amazing our employee benefits include:
Extensive training and development we will support with health and social care diplomas together with the care certificate
28 days annual leave (inclusive of bank holidays) rising to 33 days after 5 years
Access to 24 hour Employee Assistance Scheme and trained mental health first aiders
Discount card for high street and online retailers
Employee Refer a Friend scheme
Long service awards
Sick pay
Life assurance scheme
Staff recognition awards
If you want to really make a difference every day and share our values: Honest Effective Aspirational Respectful Trustworthy why not apply today!
Required Experience:
Manager
Employment Type
Full-Time
