Customer Service - Chargebacks Specialist
Customer Service - Chargebacks Specialist
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Do you have a keen eye for detail Are you passionate about seeking the best outcome for customers Does finding solutions come naturally to you Then you could be just the right fit for our current vacancy!
TSYS Managed Services EMEA part of Global Payments are currently searching for enthusiastic determined and energetic individuals to join our Disputes and Chargebacks team in Coventry city centre working on behalf of a wellknown UK building society.
This is afulltimeposition of37.5 hours per weekbetween the hours of8am6pm MondayFridayand will be commencing onMonday 6th January 2025.What better way to start the year than with a new career
In return here are some of our great benefits:
Life Insurance x1 Salary (Can be increased to x4 at additional cost)
MediCash Health Care Plan
Pension (Employee 5 Company 3 contributions)
26 Days Annual Leave Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay 12 Weeks Full Pay after 26 weeks in employment)
Paternity Leave 2 Weeks Full Pay After 26 weeks in employment)
Shared Parental Leave 12 Weeks Full Pay after 26 weeks in employment)
Bereavement Leave 5 Days Leave at Full Pay)
Dependent Leave 2 Days at Full Pay)
Responsibilities in this role:
Building and maintaining relationships with customers and third parties
Answering customer queries effectively and understandably conveying ideas in easytounderstand terms
Gathering and analysing cardholder and/or merchant data
Determining if disputed transactions are covered under federal and card provider regulations
Working assignments from a queue in an accurate and timely manner
Applying appropriate credit/debit adjustments to accounts based on final results of investigation
The ideal candidate would have:
Customer service experience
Administration experience
Telephony experience
A background in fraud or disputes and chargebacks (desirable)
Great communication skills both verbal and written
An ability to work under pressure
The ability to work well independently and within a team
Excellent eye for detail and spotting trends
Effective time management skills
IT literacy
Organisational skills
Good resilience and motivation
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
