Technical Writer
Technical Writer
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
At ASAPP our mission is simple: deliver the best AIpowered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fastpaced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a highgrowth startup wed love to talk. This is more than a jobits a journey.
What youll do
- Create feature announcements deployment walkthroughs product guides and technical specifications (among other things) for ASAPP products features and APIs
- Partner with engineering design security product and customer teams to guide them through the ASAPP content creation process for their project
- Draft and publish content to using our content management system and publishing workflow
- Seek feedback from our customerfacing teams and contribute to improving our published material and content templates
- Manage your current and upcoming slate of projects to ensure you can continue to deliver quality material at the pace its needed
- Report directly to Senior Technical Product Manager for Documentation
What youll need
- Exceptional written communication skills
- An ability to understand new technical concepts quickly
- An ability to work with subject experts and convey their expertise into clear language
- An ability to selfmanage and drive projects forward without hightouch oversight
- An ability to work quickly and recognize when to ramp up and down
- An attention to detail and awareness for where its needed most
What wed like to see
- Experience in technical writing content strategy and instructional design
- Experience writing for a professional North American audience
- Experience working on largescale software documentation
- Experience with singlesourcing and content reuse principles
- Experience in AI and/or Contact Center domains
- Experience with Github Confluence Jira Lucidchart and other authoring tools
Please be prepared to provide samples of your published writing on a professional website along with personal references for your work
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Free Lunch and Dinner
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at to obtain assistance.
Employment Type
Full-Time
Key Skills
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