Orthopedic Surgical Specialist-Cape Girardeau MO
Orthopedic Surgical Specialist-Cape Girardeau MO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Provide effective technical consultative service to customers before during and after routine surgical cases
Consistently drive customer and patient satisfaction
Apply product proficiency by ensuring customers comprehend technical specifications and onlabel use of products
Provide inventory management and invoicing to customers and branch operations
Duties & Responsibilities
Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to during and/or after surgical procedures; respond to customer queries and requests.
Provide consigned and owned inventory management support by delivering organizing and monitoring inventory of implants and instruments at customer location.
Attend and support routine primary surgical procedures.
Confidently identify and troubleshoot productrelated problems and/or issues related to a customers application of a product.
Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
Assist in the return/addition of goods resulting from field service issues stock adjustments field actions and administrative processes according to Company procedures.
Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
Under the direction of a manager Sales Rep or Senior Orthopaedic Specialist provide limited product training to colleagues and/or customers in both oneonone and inservice settings.
Help drive sales initiatives by assisting with technology upgrades.
Interact with various internal stakeholders (e.g. marketing product development) concerning products and product application.
Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
Maintain product/instrumentation knowledge and professional skills through internal training external seminars and other available means.
Requirements
High School diploma. Prefer Associates Degree or Bachelors Degree in a technical field of study.
Prefer 2 years as hospital and/or military surgical technician nurse or other directly relevant position
Demonstrated problem solving communication and teamwork skills including the ability to drive clear verbal messages regarding technical subjects
Demonstrated ability to manage complex processes with high detail orientation
Demonstrated ability to provide accurate timely and effective customer service
Demonstrated ability to utilize office systems (Microsoft Office)
Prefer proficiency in order and inventory management systems
Required Experience:
Unclear Seniority
Employment Type
Full-Time
