Senior Executive-Customer Support
Senior Executive-Customer Support
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
- Support & provide customer service via phonecalls & chats.
- Effectively dealing with customers & identify and assess customers needs to achieve satisfaction.
- Taking care of after sales services.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Answer calls professionally to provide information about products and services take/ cancel orders or obtain details of complaints.
- Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills: Required Skills: Strong understanding of visual merchandising and retail aesthetics. Excellent organizational and multitasking abilities. Keen attention to detail and an eye for design. Strong interpersonal and communication skills. Ability to collaborate with cross-functional teams, including sales and operations. Desired Skills: Experience in furniture retail or home decor merchandising. Familiarity with store display software and layout planning tools.
Education
Qualifications: Education: Bachelor s degree in Visual Merchandising, Interior Design, Retail Management, or a related field. Experience: 1-3 years in retail visual merchandising, store design, or furniture retail.
Employment Type
Full Time
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