Practice Assistant Senior
Practice Assistant Senior
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1 Vacancy
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling checkin checkout duties. Actual job duties may vary by Department.
Does this position require Patient Care
No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones assist callers with routine inquiries and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms records schedules memos etc. as directed.
May be required to accept copayments.
Handles screens and/or takes messages related to prior authorizations
provider questions prescription refills and test results.
Acts as Super User for scheduling registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Certified Medical Administrative Assistant CMAA Data Conversion Various Issuers preferred
Experience
office experience 23 years required
Knowledge Skills and Abilities
Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
Ability to use phone system and manage more nonroutine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing email memos and letters) and to take complete and accurate messages.
Managing ones own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally 333
- Walking Occasionally 333
- Sitting Constantly 67100
- Lifting Occasionally 333 20lbs 35lbs
- Carrying Occasionally 333 20lbs 35lbs
- Pushing Rarely (Less than 2
- Pulling Rarely (Less than 2
- Climbing Rarely (Less than 2
- Balancing Occasionally 333
- Stooping Occasionally 333
- Kneeling Rarely (Less than 2
- Crouching Rarely (Less than 2
- Crawling Rarely (Less than 2
- Reaching Occasionally 333
- Gross Manipulation (Handling) Constantly 67100
- Fine Manipulation (Fingering) Frequently 3466
- Feeling Constantly 67100
- Foot Use Rarely (Less than 2
- Vision Far Constantly 67100
- Vision Near Constantly 67100
- Talking Constantly 67100
- Hearing Constantly 67100
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
