Security Contract Support Specialist
Security Contract Support Specialist
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Job Description
Summary
- Learn how Metro connects you with what matters
The Safety Security and Quality Assurance (SSQA) Division at Metro Transit has an exciting opportunity for aSecurity Contract Support Specialist. We are seeking an organized and detailoriented professional to provide day to day support for our security contract of over 200 Transit Security Officers (TSO). In this role you will manage onboarding and offboarding processes provide inventory management and manage data in a collaborative and fast paced environment.
This position is embedded in the Transit Security Group which oversees the operations of our contracted security personnel manages systems related to transit security and promotes ongoing improvements to enhance safety for employees and the community throughout Metros multimodal service system.
You will be working closely with the Transit Security Administrator for Contracted Security ensuring our security contractor provides the highest level of service delivery to support Metro riders and employees. This position will also interact with contract management and administrative support staff in daily functions to support their efforts in achieving service excellence. The Security Contract Support Specialist is a Project/Program Manager III (PPM III) classification and will report to the Physical Security Superintendent.
About the Safety Security & Quality Assurance Division:King County Metro Transits SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metros safety culture and security practices to best protect Metro employees patrons and the communities we serve from unintentional and intentional harm.
Recruitment Information:This recruitment will be used to fill one Career Service position. In addition this recruitments selection process may be used to generate an eligibility pool for future Career Service positions that may occur in this classification. The eligibility pool will be retained for 6 months from the date of posting and may be used at the discretion of the hiring authority. This recruitment is open to all qualified candidates including current King County employees and the general public.
Job Duties
- Provide support for daytoday operations of security contracts
- Manage onboarding and offboarding processes for Transit Security Officers (TSO)
- Track and manage badging processes including creation deactivation and renewal
- Create and manage TSO email account access
- Collaborate and work effectively with internal and external partners including other divisions departments and stakeholders
- Track and maintain inventory of consumables and submit purchase requests
- Oversee equipment inventory such as twoway radios microphones and other hardware
- Track and manage cellphone inventory maintenance and upgrades
- Review and ensure accuracy of data from various sources such as Omnigo and MS Suite products including identifying and correcting errors
- Input data and manage tracking of invoice processing to ensure accurate and timely contractor payments
- Compile data generate reports and assist in auditing processes to ensure service delivery by the contractor
- Other duties as assigned
Experience Qualifications Knowledge Skills
We are looking for candidates who have:
- Three or more years experience providing advanced highlevel administrative support in a complex environment OR any combination of work experience training and/or education that provides the skills to perform the work
- Analytical skills including inputting auditing and tracking data
- Demonstrated ability to be detailoriented with strong organizational and time management skills
- Skill in taking initiative and being resourceful including independently resolving problems and work assignments
- Ability to work well independently and as part of a team including collaborating and building strong working relationships with diverse individuals from various positions and backgrounds
- Excellent written and oral communication skills
- Excellent customer service skills including experience providing professional and courteous service
- Experience managing multiple priorities simultaneously working effectively under pressure and producing quality work within tight deadlines
- Demonstrated proficiency using Microsoft Office products (Word Excel Outlook Teams SharePoint PowerBI)
- Ability to leverage technology software and databases to streamline processes and drive results
Highly competitive candidates will also have (desired but not required):
- Experience compiling data and information to create reports graphs and other visuals
- Working knowledge of government principles and practices
- Working knowledge of King County Metro Transit programs services and processes
- Project management experience
- Experience in contract and vendor management
- Knowledge of security policies procedures and best practices
Necessary Special Requirements:
Drivers Abstract Review: Applicants mustpossess a valid drivers license with acceptable fiveyear driving record (to be verified via a Drivers Abstract review prior to employment). Any of the following violations in the last five years will automatically disqualify candidates under consideration:
- Reckless or negligent driving
- Driving under the influence or driving while intoxicated
- Hit and run accident citation
- Vehicular homicide or vehicular
- Open container citation
- More than one atfault accident (does not include non atfault accidents)
- Any 1 suspension for a moving violation
- 3 or more moving violations
- Any license suspension revocation cancellation or disqualification based on a traffic or moving violation
- License restrictions (such as an ignition interlock device requirement)
- Any convictions for reckless or negligent driving hit and run leaving the scene of an accident driving while under the influence of alcohol or vehicular or homicide
- Any alcohol drug or test refusal related occurrences
- Any other driving record incidents or occurrences that provide a reasonable basis to question the applicants ability to provide safe and public transportation
Employees must possess a Washington State drivers license within 30 days of hire.Background Check Requirement: Where the criminal conviction relates reasonably to the fitness to perform the job duties Metro Transit has a responsibility to ensure a safe and reliable public transportation system for its passengers and its employees. The following criminal convictions may establish an impermissible nexus with positions that require interaction with the general public and/or unsupervised access to other employees or the general public and/or responsibility for the maintenance and safety of Metro Transit property:
- Crimes of a sexual nature committed against an individual including but not limited to child molestation and unlawful sexual acts.
- Any crime of a sexual nature that results in inclusion on the national sex offender registry.
- Crimes involving violent or ive behavior including but not limited to manslaughter robbery battery kidnapping extortion carrying or use of a deadly weapon.
- Crimes involving the physical control sale use transportation of controlled substances and/or operating a motor vehicle while under the influence of or alcohol. Note the nexus of prior misdemeanor and gross misdemeanor convictions related to should be evaluated carefully in light of SB 5605 Misdemeanor Vacating for .
- Crimes involving dishonesty such as fraud embezzlement the mishandling theft and/or the misappropriation of funds or property or possession of stolen property.
- Crimes involving serious or repeated discrimination or harassment based on race creed color religion sex gender identity disability or sexual orientation (municipal law applies in Seattle).
The above do not constitute a comprehensive list of convictions with a potential nexus to Metro Transit classifications nor do they automatically disqualify an applicant from further employment consideration. For additional information please refer to: RCW 43.43.830.
Supplemental Information
Who may apply: We are accepting applications from all qualified candidates including current King County employees and the general public.
How to apply: If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Talent Advisor Sarah Ottele at .
The following application materials are required:
- An online King County application updated with accurate contact information and relevant work history going back at least 10 years (or more if necessary) with all job duties dates of employment and reasons for leaving explained clearly.
- Completed supplemental questions.
- A cover letter no more than two pages detailing how your knowledge skills and experience align with the duties and qualifications of this position and would contribute to your success in this role.
NOTE: Additional documents (such as resumes) will not be reviewed if attached to your application. Please ensure all relevant work history and experience is provided and up to date on your King County application and do not attach additional documents outside of the required cover letter.
Selection Process: Applications will be screened to determine whether candidates meet the minimum qualifications as well as for competitiveness completeness and responsiveness to the application instructions above. Applications submitted without the required application materials may be deemed incomplete and be removed from consideration. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed any necessary preemployment processes such as internal record review or reference check drivers abstract review and background check.
To learn more about King Countys hiring process including how to receive technical support with the application system please visit Find a job with us King County Washington. For additional resources and career support services please visit King Countys Workforce Development website.
The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Classification / Job Code / Grade / Union: Project/Program Manager III / 243303/ 63 / Protec17 (C4
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Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the team dedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We valuediversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
