Service Delivery Manager
Service Delivery Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Delivery Manager
Aversan Inc. is a trusted multiservice engineering and electronics manufacturing company. Aversan delivers leadingedge and reliable safetycritical electronics and software systems to the aerospace defence and space industries.We are currently seeking a qualified Service Delivery Manager. The role will be responsible for managing and maintaining the Audio Visual and TEAMS platform.
Location: Overland Park KS
Job Type: Onsite
Responsibilities
- Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
- Providing technical support and troubleshooting for hardware and TEAMS related issues.
- Monitoring TEAMS environment performance and usage to identify and resolve issues.
- Develop and deliver training sessions for endusers.
- Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
- Providing support for Audio Visual and video conferencing technologies including Yealink NEAT and LogiTech components.
- Investigating and proposing upgrades and improvements to enhance user experience.
- Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
- Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
- Testing and troubleshooting issues with network and communication team.
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Work with various D & IT teams to ensure a highquality endtoend user experience.
- Provide oversite for the procurement delivery and setup of Audio Visual and TEAMS equipment for new offices and project sites.
- Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.
Basic Qualifications
- Bachelors degree Customer service focus strong communication and organizational skills
- Experience with Microsoft Office suite of tools Service Now SharePoint PC hardware connectivity and basic IT troubleshooting
- Must be able to work both independently or with a group
- Be able to lift up to 50 pounds sit and stand for extended periods.
- Familiarity with Service Now a plus
- ATEM SDI extreme ISO PTZ optics experience a plus
- Must have OSHA 10 hour within 6 months of employment
- Local travel in the metro area will be required
- Regional travel within the US may occasionally be required.
Required Experience:
Manager
Employment Type
Full Time
