Bilingual Customer Service Representative
Bilingual Customer Service Representative
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Job Description
Help empower our global customers to connect to culture through their passions.
Why youll love this role
Customer Service Representatives are on the front lines of helping our customers. The Bilingual CS Rep plays an important role in handling the daytoday contacts and resolving issues from our customers via phone chat and email in both Spanish and English. They will also provide input into improving the customer experience and processes. This role has excellent growth potential within Customer Service.
What you will do
- Assist customers with their inquiries in Spanish and English via all of our contact methods Phone Chat & Email.
- Resolve questions and achieve customer satisfaction from our customers and internal teams.
- Take ownership of individual customer queries collaborating with internal teams to ensure positive outcomes for our customers.
- Effectively handle multiple chat & email cases simultaneously while achieving performance metrics.
- Help manage the customer experience through the order fulfillment process.
- Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels.
- Strike the right balance between company policies and procedures and customer benefits to ensure consistency high quality and operational excellence across Customer Service and StockX.
- Identifying opportunities to improve processes and policies that will positively impact the customer experience.
- Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs.
About you
- HS Diploma or GED required
- 23 years of experience in Customer Service or related fields.
- 2 years of experience in a Contact center taking voice to voice calls
- 2 years of experience assisting customers simultaneously through various channels (phone chat email).
- Fluent in Spanish both verbally and written.
- Ecommerce experience is nice to have.
- Ability to work flexible schedules to support business priorities as needed.
- Strong work ethic and positive attitude are a must.
- Sense of urgency to perform tasks to timelines.
- Comfortable in a fastpaced work environment with a strong attention to detail.
- Selfmotivated and able to work both independently and as part of a team.
- Confident in problem solving making independent decisions and owning the outcomes.
- Excellent verbal and written communication skills.
- Industry background knowledge and experience is nice to have.
Pursuant to the various pay transparency laws/acts the base salary is $17/hr to $20/hr plus opportunities for benefits (e.g. medical dental) equity and discretionary bonuses. Compensation is dependent on geography and may vary.
Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.
StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industryleading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at .
Required Experience:
Unclear Seniority
Employment Type
Hourly
