Epic Technical Analyst

JOB SUMMARY

Under the direction of the Chief Information Officer the Informatics Epic Technical Analyst serves as a key liaison with the Epic HER hosting vendor overseeing the provisioning correction and monitoring of enduser accounts caregiver and employee records and related configurations. This role ensures timely responses for employees and caregivers during the onboarding and offboarding processes including the provisioning of thirdparty application access as needed.
Additionally the Analyst will provide ongoing support for Epicbased reporting tools including but not limited to SlicerDicer Reporting Workbench Dashboards and Pulse tools.
The position also requires occasional participation in clinical and financial user groups as well as other workgroups as assigned.

ESSENTIAL FUNCTIONS

Serves as Liaison to EHR (s) vendor support teams as pertinent to this position and the needs of the department.

Manages EHR and applications enduser accounts for both onboarding and offboarding of employee & Maintains records related to onboarding/offboarding activities

Provides enduser support and training for Epicbased reporting tools & develops and maintains training materials for endusers

Facilitates enduser support for Epic Hosting Vendor third party applications as necessary

Adopts a continuous improvement mindset to proactively identify risks and provide recommendations regarding EHRrelated issues to IT and Informatics management.

SHARED VALUES

Service: We serve with compassion and understanding.

Teamwork: We are one team each one of us makes a difference.

Curiosity: We promote learning.

Integrity: We live by honesty trust and doing the right thing by our organizational values.

MINIMUM JOB REQUIREMENTS

Education & Experience

Bachelors degree preferred.

Recent experience with EPIC EHR products

Working in a healthcare setting 2 years or more

Required Knowledge Skills & Abilities

Technical Skills:

Strong understanding of computer systems databases and software applications.

Proficient in Microsoft365 applications.

Familiarity with healthcare data & reporting tools.

Healthcare Knowledge:

Familiarity with healthcare workflows regulations and terminology.

Analytical Skills:

Ability to analyze data identify problems and develop solutions.

Communication Skills:

Excellent communication and interpersonal skills to interact with users and stakeholders.

ProblemSolving Skills:

Ability to troubleshoot technical issues and find creative solutions.

Training and Documentation:

Ability to develop and deliver training materials and documentation.

PHYSICAL REQUIREMENTS

Physical Demands

Onthejob time is spent in the following physical activities:

None of the time: Taste or Smell

Up to 1/3 of the time: Stand; Reach with hands and arms

From 1/3 to 1/2 of the time: Walk and Reach with Hands & Arms

Up 2/3 of the time and more: Sit; Talk or hear; Use hands to finger handle or feel

This job requires that weight be lifted or force be exerted as follows:

None of the time: up to or more than 100 pounds

Up to 1/3 of the time: up to 50 pounds

From 1/3 to 1/2 of the time: no requirement

Up to 2/3 of the time and more: no requirement

This job has special vision requirements as follows:

Close distance color peripheral depth perception and the ability to adjust focus.

Work Environment

This job requires exposure to the following environmental conditions:

None of the time: Extreme heat/cold; Wet/humid; fumes/airborne particles; work with explosives; vibration; outdoor weather; Working near moving mechanical parts; Toxic or caustic chemicals; Risk of electrical shock

Up to 1/3 of the time: no requirement

From 1/3 to 1/2 of the time: no requirement

The typical noise level for the work environment is: very quiet to moderate noise.

Hearing requirements: ability to hear alarms on equipment patient call and instructions.

This job requires the following repetitive motion actions:

From 1 2 hours per day: foot control

From 3 4 hours per day: grasping: firm/heavy; fine dexterity

From 5 6 hours per day: grasping: simple/light

From 7 hours per day: hands; grasping: simple light

Required Experience:

IC