Director - Player Development
Director - Player Development
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$ 85000 - 100000
1 Vacancy
Job Description
Why Ballys:
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As the Director Player Development at Ballys you will be responsible for the Player Development initiatives including but not limited to increasing the player database increasing player revenue and creating and implementing special events.
Responsibilities:
Foster an environment that embodies Ballys Born to Entertain philosophy by creating a funfilled entertaining atmosphere
Enthusiastically promote Ballys customercentric culture of offering superior guest service and actively building longlasting guest relations
Establish implement and enforce policies and procedures in accordance with regulatory requirements Company initiatives and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary SelfExclusion Program
Select train and develop team members through education training coaching and corrective action
Oversee the overall of the Player Development initiatives
Support Slot and Table Games marketing
Development and implement strategies to increase club membership loyalty and casino revenue
Develop coordinate and implement player special events
Ensure all guest problems and concerns are addressed by exceeding the guests expectations for a resolution
Attend all special events presented by the casino
Perform other duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Bachelors degree preferred
Minimum five to seven years of prior experience in casino marketing
Must have a minimum of three to five years of experience in playertracking systems
Highlevel public relations and customer service skills are required
Excellent written and verbal communications skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends weeknights and holidays
Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Target Salary Range: $85000 $100000 per year
Bonus Eligible
Physical Demands & Work Environment:
Regularly required to see talk hear walk and stand
Frequently required to use hands to handle feel and reach
Occasionally required to sit or stoop
Occasionally lift and or move up to 30 pounds
The work environment is fastpaced and contains bright lights loud noise and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Required Experience:
Director
Employment Type
Full-Time
