IT Tech Support

Title

IT Support Technician

FLSAClassification

Non Exempt

Salary Range

58000 Annually

Reports to

IT Director

Location

337 Alexander Avenue Bronx NY 10454

Department

IT Department

Organization Summary

East Side House founded in 1891 is a 501(c) 3 organization that has served the South Bronx since 1963. The organization is dedicated to the community and focused on providing resources and opportunities. East Side House has identified that education is the foundation for economic improvement. Its youth education and technology programs teach skills to allow its students and clients to become more selfsufficient and independent. As a community resource the organization also provides services to families and a growing senior population. In 2020 the organization began food distribution as an additional way to provide economic support to the community we serve.

Primary Functions

Duties include but are not limited to the following key activities:

Under the supervision of the Director of Technology the IT System Administrator is expected to provide technical support for the agency in a satisfactory manner.

• This individual in collaboration with the Director of IT supports the agencys PC workstations printers copiers scanners servers and phones. Responsibilities include assisting with cabling and rewiring as needed performing regular system maintenance software upgrades and data backups.

• Must possess knowledge of Microsoft Active Directory Office 365 TCP/IP networking switches and routers.

• Monitor system performance and ensure optimal functionality.

• Set up new user accounts and manage Active Directory administration.

• Troubleshoot technical issues related to hardware software and connectivity.

• Build and configure computers; install software and updates.

• Install and configure network printers and scanners.

• Create and maintain tickets and documentation for all technical issues and resolutions.

• Set up and configure VOIP phones email accounts Smartboards and projectors.

• Run RJ45 and RJ11 cables as needed.

• Provide onsite technical support at remote locations which involves local travel and walking between sites.

• The ideal candidate must be patient friendly and comfortable working both independently and as part of a team interacting with staff across the agency.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. In addition duties obligations and activities may change at any time with or without notice.

Work Environment

Business casual. This job operates in a professional office environment. This role routinely involves standard office equipment such as computers phones photocopiers filing cabinets and fax machines

Supervisory Responsibility

The role has no supervisory responsibilities.

Travel

Site Visits to various programs in the Bronx and Manhattan.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear.

Work Schedule:

This is a fulltime position. Days and hours of work are Monday through Friday from 9am to 5pm. On occasion work on weekends or after work hours for large maintenance projects or during special events. Workdays/hours subject to change based on ESHs needs.

Requisite Education and Experience

• IT or Computing Studies or Information Systems

• Highlevel problemsolving skills

• Analytical and critical thinking capabilities

• Strong interpersonal and collaborative skills

• At least two year of experience with computer/software installation.

• Computer literate in Microsoft Office applications (Word Excel PowerPoint Outlook) and willing to

• Working knowledge of different Operating Systems.

Competencies

• Teamwork Orientation

• Communication Proficiency

• Customer/Client Focus

• Time Management

• Thorough/Detail Oriented

We are an Equal Opportunity Employer

AAP/EEO Statement

ESH encourages people with disabilities minorities veterans and women to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.