Tech Support Engineer (PHP)
Tech Support Engineer (PHP)
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
At Softgic we work with the most talented people those who create who love what they do and who bring 100% attitude because that s our #Coolture. Join our mission to make life easier through technology and become part of our team as a Tech Support Engineer (PHP).
Compensation:
COP 9.5M - 10M/month.
Location:
Remote (for Colombia residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You have 2 years of experience in technical support.
- You are proficient in Linux operating system SQL Troubleshooting and PHP.
- English - Native or fully fluent.
Responsibilities and more:
- Act as the primary technical contact for support cases.
- Manage the entire case lifecycle from intake to resolution.
- Troubleshoot application behavior data issues configurations and integrations.
- Provide consistent updates and communication to customers.
- Document case findings for internal knowledge sharing.
- Identify recurring issues to help improve efficiency and reduce case volume.
- Ensure service level agreements (SLAs) are met with speed and accuracy.
- Escalate complex issues when deeper technical expertise is needed.
- Promote a culture of ownership accountability and quality support delivery.
Requirements
- 2 4 years of experience in technical support systems support or application support engineering.
- Working knowledge of PHP and SQL with the ability to debug and interpret code and queries.
- Ability to read and understand JavaScript in a support/troubleshooting context.
- Comfortable using Linux-based systems and the command-line interface.
- Understanding of the LAMP stack (Linux Apache MySQL PHP) and web application fundamentals.
- Familiarity with REST and SOAP APIs browser developer tools and log interpretation.
- Experience supporting CRM platforms (SugarCRM strongly preferred).
- Strong communication skills and a customer-focused mindset.
- Proven ability to manage workload with ownership structure and attention to detail.
- English level B2 or higher.
Preferred:
- Experience supporting SaaS applications.
- Familiarity with HubSpot Salesforce.
- Experience with CRM customization configuration or integration.
- SugarCRM certification or other relevant technical credentials.
- Experience contributing to internal documentation and case deflection strategies.
- Knowledge of Oracle Microsoft SQL Server (MsSQL) and Microsoft IIS.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
2 4 years of experience in technical support, systems support, or application support engineering. Working knowledge of PHP and SQL, with the ability to debug and interpret code and queries. Ability to read and understand JavaScript in a support/troubleshooting context. Comfortable using Linux-based systems and the command-line interface. Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals. Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation. Experience supporting CRM platforms (SugarCRM strongly preferred). Strong communication skills and a customer-focused mindset. Proven ability to manage workload with ownership, structure, and attention to detail. English level B2+ or higher. Preferred: Experience supporting SaaS applications. Familiarity with HubSpot, Salesforce. Experience with CRM customization, configuration, or integration. SugarCRM certification or other relevant technical credentials. Experience contributing to internal documentation and case deflection strategies. Knowledge of Oracle, Microsoft SQL Server (MsSQL), and Microsoft IIS.
Employment Type
Full Time
Key Skills
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