IT Desktop and Network Support Dispatch Frankfurt, Germany.
IT Desktop and Network Support Dispatch Frankfurt, Germany.
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
Ability to lift / move computer equipment weighing up to 50Lbs.
Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP.
Smart hand support for peripheral and networking hardware including but not limited to:
monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi- port data termination panels all under Smart Hands capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
Bilingual (English & Local B2)
Noise Cancellation head sets
Team Viewer MS-Teams Putty Remote connection software Admin Access of the Laptop
RJ45 port on Laptop
We are seeking a highly capable and customer-focused IT Support Specialist to join our End User Computing (EUC) team in Canada. This role requires a proactive professional who can deliver outstanding technical support through multiple channels while ensuring high user satisfaction especially for executive and VIP users. Note: Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this role. Key Responsibilities Monitor multiple intake channels (phone, email, Slack, ServiceNow) and respond swiftly to user support requests. Deliver deskside and remote support to employees and VIPs, troubleshooting and resolving issues efficiently. Install, configure, maintain, and repair computers, peripherals, and mobile devices (Windows/macOS). Image and deploy laptops/desktops and install authorized software packages. Log and track all incidents using ServiceNow or other ITSM systems, maintaining detailed documentation. Support AV/VC systems for conference rooms and streaming live meetings. Provide technical assistance in IT asset lifecycle processes, including IMAC and technology refreshes. Assist with depot operations: hardware replacement, setup, and shipment. Perform inventory control and asset tagging, ensuring compliance with asset management protocols. Support password resets, account access issues, and enterprise software usage. Maintain adherence to all data privacy, security, and confidentiality policies. Collaborate with cross-functional IT teams to enhance service delivery and user satisfaction.
Education
Bachelor s degree in Computer Science, Information Technology, or a related field. (Alternatively, 2+ additional years of relevant IT experience may be considered.) 3 to 5 years of experience in a Deskside Support role, including at least 3 years of face-to-face user support. 3+ years of hands-on support experience for both macOS and Windows platforms. Solid understanding of basic networking concepts including VLANs, DHCP, and DNS. Proficiency in using tools such as Active Directory, SCCM, J
Employment Type
Full Time
