IT Support Specialist

• Receiving and processing requests for assistance from users via telephone e-mail or other communication channels.
  
• Resolving technical problems related to the hardware of the computing and servers equipment used.
  
• Performing problem diagnosis and providing basic troubleshooting guidance.
  
• Escalating more complex problems to higher levels of support as appropriate.
  
• Creating and managing user accounts on systems.
  
• Setting and resetting passwords.
  
• Installing and updating basic software on users computers.
  
• Providing usage and update instructions.
  
• Monitoring systems performance and identifying potential problems.
  
• Reporting and documenting detected problems.
  
• Updating and maintaining documentation regarding issues and solutions.
  
• Logging and tracking all ticketing system entries.
  
• Collaborating with international colleagues while solving tasks and issues
  
• Carrying out ad hoc tasks on the basis of instructions from a superior
  
• Collecting feedback from users and providing suggestions for service improvements
  

• Systematic maintenance of the necessary documentation in accordance with the companys internal regulations.
  
• Actively educate himself/herself in his/her assigned area of expertise communication skills and software used in CK.
  
• Participate as directed by supervisor in meetings business trips and training sessions.
  
• Comply with the companys internal regulations in particular the Work Rules and Regulations and the regulations intended for his/her work as well as the rules of Occupational Health and Safety according to the employers internal regulations.
  
• Maintain and develop the goodwill of the company.
  
• Comply with the principles of personal data protection according to the GDPR and the employers internal regulations.
  
• Comply with the REWE Group Code of Conduct.
  
• Managing agreements with telecom/internet providers
  
• Managing surveilence system
  

Requirements

• Minimum of secondary education min. 2 years of experience in a similar position.
  
• Advanced knowledge of MS Windows orientation in client-server architecture adv. Knowledge and experience with MS Widnows Server platform
  
• Knowledge of computer networks (IP address protocol etc.)
  
• Experience with HW and SW fault detection and resolution knowledge of PC and server components (RAID controllers etc.)
  
• Orientation in areas related to basic security of IT operations
  
• Knowledge of MS Office MS Teams and O365
  
• Responsibility independence reliability teamwork skills system approach
  
• Communication skills and positive attitude towards users
  
• Willingness to learn new things
  
• Spoken and written English (level B1-B2)
  
• Result-oriented approach
  
• Willingness to work in a predefined standby mode
  
• Ability to bridge technical topics between technical and non-technical stakeholders
  
• Ability to communicate clearly and empathetically to internal customers
  
• Motivation for problem solving and the ability to solve problems with a good technical knowledge base
  
• Highly motivated and proactive individual with a focus on customer needs
  

Benefits

• Stable employment based on an employment contract with the largest tour operator in Eastern Europe.
  
• Attractive holiday discounts for you and your loved ones.
  
• Subsidies for life insurance
  
• health insurance
  
• MultiSport
  
• lunch card after one year of employment