Senior Manager People Service Delivery
Senior Manager People Service Delivery
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Job Description
- Lead the introduction of business improvement processes
- 12 month fixed term opportunity based at Mascot Head Office
At Qantas our people are at the heart of everything we do. Were looking for an experienced and futurefocused Senior Manager People Service Delivery to lead a transformation in how we deliver HR services across the Group.
In this strategic leadership role youll champion the next wave of innovation in People Servicesleveraging AI data and intuitive design to deliver a seamless and personalised employee experience to thousands of Qantas employees.
What Youll Be Doing:
- Lead the strategy and transformation of People Service Delivery focusing on intelligent selfservice employee empowerment and operational excellence.
- Implement a centralised knowledge management system to streamline query resolution and keep information accessible and uptodate.
- Utilise AI technologies to automate processes personalise support and generate datadriven insights for continuous improvement.
- Embed a culture of service excellence by defining clear KPIs managing performance and promoting a proactive and inclusive service model.
- Lead and develop a large diverse team across Employee Services Manager Services and Uniform Operations.
- Partner with internal stakeholders to promote service enhancements and deliver highimpact communications across the business.
- Oversee supplier relationships uniform logistics and peoplerelated sustainability initiatives.
- Foster a datadriven approach to decisionmaking while aligning all initiatives with the broader Qantas Group strategy.
What Youll Bring:
- 10 years experience in HR or Shared Services with proven success in leading largescale service transformation.
- A degree in Human Resources Business or Management.
- Deep knowledge of HR practices and a strong grasp of AI and automation in service delivery.
- Experience implementing change managing stakeholders and driving continuous improvement initiatives.
- Strong leadership and coaching capabilities with a focus on performance culture and capability uplift.
- Exceptional communication problemsolving and project management skills.
- A systemsthinking mindset and the ability to balance strategic vision with handson delivery.
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1 and additional purchased leave options for eligible employees.
Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If youre ready for a culture that will challenge and excite you submit an application today.
Applications close: Wednesday 30 April 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
