Virtual Account Management Performance Lead - BPO
Virtual Account Management Performance Lead - BPO
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1 Vacancy
Job Description
The Virtual Account Management Performance Lead BPO will play a crucial role in supporting the Head of VAM Performance by driving performance optimization for longtail accounts. This role focuses on leveraging datadriven insights setting and monitoring performance targets and supporting process improvements that contribute to growth and profitability. Youll work closely with BPO teams the Center of Excellence (COE) and other strategy teams to improve vendor performance ensure alignment with business objectives and provide actionable feedback to drive continuous improvement in Ads and Deals.
Key Responsibilities:
Support the tracking and analysis of key performance metrics for longtail accounts. Use data to identify performance gaps suggest improvement opportunities and ensure the focus remains on areas with the highest impact.
Assist in the development and implementation of performance targets and incentive structures for Vendor Account Management (VAM) teams ensuring alignment with revenue goals.
Contribute to the creation and management of performance reports monitoring key trends and providing actionable insights to improve operational efficiency and effectiveness.
Act as a liaison between the VAM BPO teams COE and strategy teams to ensure smooth communication alignment and the effective of performance optimization strategies.
Monitor Ads and Deals performance for longtail vendors identify areas for improvement and relay product feedback to enhance vendor performance and product optimization.
Ensure consistent tracking of performance reporting findings to senior leadership and helping to address any challenges affecting vendor performance.
Qualifications :
Minimum 8 years of experience in account management vendor performance or BPO operations with a focus on performance optimization and process improvements.
Strong understanding of BPO operations shared services and process design with a demonstrated ability to collaborate across teams to improve efficiency.
Experience with performance monitoring and longtail account management with a datadriven approach to identifying key performance gaps and improvement areas.
Proven experience in incentive and target setting aligning performance goals with broader business revenue targets.
Ability to analyze data and provide actionable insights that drive continuous process improvements and support vendor optimization.
Excellent collaboration skills with the ability to work crossfunctionally with BPO teams COE and other business units to ensure smooth and alignment.
Strong communication skills with the ability to report findings manage stakeholder expectations and present performance insights to senior leadership.
A proactive approach to continuous improvement with the ability to identify and address challenges in vendor performance process and operational effectiveness.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
