Product Documentation Specialist
Product Documentation Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Turn Complex Ideas into Clear Powerful Content
Built at the intersection of strategy and code this IT powerhouse has been scaling digital success stories since 2015. They design develop and deploy everything from sleek web platforms to robust backend systems fueling transformation for businesses worldwide. Whether its launching marketready products or automating operations they bring the blueprint and the build team. What makes them stand out A dev culture that values precision performance and people giving top tech talent a chance to push global boundaries from home.
Job Description
As a Product Documentation Specialist you ll create clear userfocused content from technical guides to FAQs for both internal teams and external users. You ll collaborate across departments ensure accuracy through QA manage distribution channels and support onboarding and marketing efforts with wellcrafted accessible documentation that drives product understanding and user success.
Job Overview:
Shift: Mon Fri (Flexi)
Work setup: Permanent Work From Home
- Create content for internal and external stakeholders across system users job functions and features including:
- Technical product documentation
- Data dictionaries
- Stepbystep guides
- FAQs and common questions
- Collaborate with developers QA testers solution architects support teams trainers and consultants to produce accurate factual product documentation
- Conduct quality assurance on team members documentation and test its validity to ensure highquality accurate outputs
- Maintain a register of content and its publishing channels to streamline updates and ensure consistency across platforms
- Publish and distribute content through various channels including Kajabi Academy Zoho Desk email notifications and Confluence documentation spaces
- Coordinate with the marketing team to promote relevant content through newsletters and support the client onboarding nurture process with updated documentation
Requirements
The Qualifications We Seek:
- At least 3 years of experience writing technical software documentation
- Strong analytical skills with the ability to understand complex topics and explain them in clear simple language
- Excellent attention to detail
- Ability to organize and structure concepts logically for easy comprehension
- Solid understanding of financial concepts and the importance of accuracy when documenting workflows
- Strong ability to work independently and manage deliverables effectively
- Effective communication skills to engage with team members and gather information
- Commitment to reviewing and testing documentation for quality and accuracy
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek: At least 3 years of experience writing technical software documentation Strong analytical skills with the ability to understand complex topics and explain them in clear, simple language Excellent attention to detail Ability to organize and structure concepts logically for easy comprehension Solid understanding of financial concepts and the importance of accuracy when documenting workflows Strong ability to work independently and manage deliverables effectively Effective communication skills to engage with team members and gather information Commitment to reviewing and testing documentation for quality and accuracy
Employment Type
Full Time
