Guest Services Representative
Guest Services Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Guest Services Representatives are responsible for delivering bestinclass service to ensure an exceptional guest experience for all internal and external guests of TMobile Center. Guest Services Representatives address questions needs and resolve concerns on behalf of the venue for all guests in an energetic engaging expert professional and welcoming manner.
Essential Duties:
- Deliver exceptional service while greeting checking tickets providing information answering questions directions and escorts (if needed) to TMobile Center guests. Assist and accommodate guests with special needs as needed. Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a worldclass service mindset.
- Assist Guest Services management with retrieving lost and found property as needed.
- Enforce all policies and procedures of the venue and attend company training including but not limited to: medical aids emergency procedures safety and customer service training throughout the year.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Perform additional responsibilities as needed and directed by management.
Required Qualifications:
- Minimum education level of: High School Diploma or its equivalency.
- Minimum 1year customer servicerelated work experience.
- Experience demonstrating superior customer/guest service skills.
- Positive customer serviceoriented attitude at all times.
- Ability to speak understand and follow directions in English.
- Able to work in a fastpaced environment during large or highprofile events.
- Able to maintain good business relations with all employees guests clients and service providers.
- Able to interact effectively and calmly with angry or emotional guests clients and employees.
- Able to maintain a neat clean and professional demeanor grooming and dress code standards.
- Able to move around the facility and stand or remain posted in a stationary position for extended periods.
- Able to occasionally push guests in a wheelchair which requires the ability to grasp push pull and maneuver up to 300lbs on wheels.
- Able to work evenings weekends and holidays as needed according to venue schedule.
Preferred Qualifications:
- Previous work experience in a sports entertainment or convention facility environment.
ASM reserves the right to change or modify the employees job description whether orally or in writing at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women Minorities Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
