Business Systems Analyst â Merchant Services
Business Systems Analyst â Merchant Services
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1 Vacancy
Job Description
Role: Business Systems Analyst Merchant Services
Location: Pittsburgh PA/Dallas TX
Type: W2-Contract / Full-Time
Our challenge
We are looking for a highly skilled Business Systems Analyst (BSA) with 5 years of relevant experience in Cards Payments and Merchant Services domain and extensive experience managing internal and external merchant portals. The ideal candidate will have hands-on experience designing and supporting portals used by merchants and operations teams to manage transactions fees chargebacks disputes and settlements. This role requires a strong blend of domain knowledge systems analysis and stakeholder management.
Responsibilities:
- Analyze business requirements and translate them into functional specifications for merchant servicing portals (both internal and external).
- Define and enhance portal features that enable transaction tracking fee management chargeback handling dispute resolution and reporting.
- Act as the liaison between business technology teams and external payment processors to ensure seamless integration and data flow across systems.
- Design process flows business rules and system interactions across the merchant lifecycle from onboarding to servicing.
- Develop and maintain user stories use cases wireframes and configuration documents.
- Support UAT triage production issues and work with engineering to ensure timely delivery of portal features.
- Ensure portals adhere to compliance security and regulatory requirements (e.g. PCI DSS).
- Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams.
Requirements:
- Overall 8 years of experience with 5 years of relevant experience as a BSA in the payments cards or merchant services domain.
- Extensive experience with both internal and external merchant portals including servicing features dashboards and reporting tools.
- Solid understanding of the end-to-end transaction lifecycle including authorization settlement chargebacks disputes and reconciliations.
- Experience working with major payment processors (e.g. Tempus Fiserv TSYS Worldpay First Data Adyen).
- Strong knowledge of fee structures merchant billing and transaction-based pricing models.
- Proficiency in tools such as JIRA Confluence Visio/Figma and requirements documentation.
- Experience in Agile/Scrum environments.
- Familiarity with payment integration APIs file-based processing and real-time transaction systems
Employment Type
Full-time
