Sr Readiness Program Manager AWS Support
Sr Readiness Program Manager AWS Support
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
AWS is one of Amazons fastest growing businesses serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. From startups to multinational corporations and governments more than 1 million active customers trust AWS every month as their cloud platform.
AWS Support provides global technical support to a wide range of external customers as they build missioncritical applications on AWS services. As a member of the AWS Support team you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart passionate about cloud computing and believe that world class support is critical to customer success.
Amazon Web Services has an opening for an Sr. Readiness Manager focused AWS Support. The ideal candidate thrives in a dynamic fastpaced and innovative environment and brings strong experience managing projects and programs leading crossfunctional teams managing risk and driving change. As an Operational Readiness Manager you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites. You will collaborate crossfunctionally with AWS service (product) teams marketing training and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services. You will bring strengths in continuous improvement breakthrough thinking and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service.
Key job responsibilities
Collaborate effectively with AWS Service teams marketing subject matter experts (SMEs) and others on the AWS Support team to develop technical training knowledgebase content and ensure completion of key operational readiness requirements for the launch of new services and features.
Manage multiple projects and programs concurrently
Leverage rapid agile development techniques
Foster strong relationships with teams across AWS leading and influencing others effectively to achieve crossfunctional alignment on goals and successful product/service launch
Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features
Establish processes tools and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience working cross functionally with nontech teams
3 years of managing stakeholders in crossfunctional project experience
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
AWS is one of Amazons fastest growing businesses serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. From startups to multinational corporations and governments more than 1 million active customers trust AWS every month as their cloud platform.
AWS Support provides global technical support to a wide range of external customers as they build missioncritical applications on AWS services. As a member of the AWS Support team you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart passionate about cloud computing and believe that world class support is critical to customer success.
Amazon Web Services has an opening for an Sr. Readiness Manager focused AWS Support. The ideal candidate thrives in a dynamic fastpaced and innovative environment and brings strong experience managing projects and programs leading crossfunctional teams managing risk and driving change. As an Operational Readiness Manager you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites. You will collaborate crossfunctionally with AWS service (product) teams marketing training and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services. You will bring strengths in continuous improvement breakthrough thinking and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service.
Key job responsibilities
Collaborate effectively with AWS Service teams marketing subject matter experts (SMEs) and others on the AWS Support team to develop technical training knowledgebase content and ensure completion of key operational readiness requirements for the launch of new services and features.
Manage multiple projects and programs concurrently
Leverage rapid agile development techniques
Foster strong relationships with teams across AWS leading and influencing others effectively to achieve crossfunctional alignment on goals and successful product/service launch
Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features
Establish processes tools and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience working cross functionally with nontech teams
3 years of managing stakeholders in crossfunctional project experience
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
