DNA Quality and Compliance Manager

The Role

To manage the Quality performance of the DNA teams across sites and to drive a high quality culture whilst developing and supporting the BU Quality Champions and ASM(s). 

The Quality & Compliance Manager (QCM) monitors develops and improves quality and health and safety including the maintenance and extension of UKAS accreditation for relevant services. The QCM will work with the central quality team to ensure quality incidents are investigated thoroughly and in a timely fashion root causes analysed and corrective actions implemented. The QCM will also be required to work with Science leads LPMs and E&R QCM to support scientific and technological advances.

Salary:            Dependent on experience                   

Location:         Birchwood Park with regular travel to Lambeth         

Contract:         Permanent

Hours:             37.5 per week                   

Closing date:   09/04/2025

Key Responsibilities and Accountabilities

• Ensure procedures processes and systems comply with the Quality Management System including maintenance of SOPs/WIs and associated documentation.
• Prepare for UKAS assessments and act as DNA SPOC for external auditors & Q&C team. Review and consolidate DNA actions from UKAS audits.
• Analyse trends in quality performance to ensure issues are resolved in a timely manner and to continually improve
• Responsible for participating in the annual audit schedule including timely completion of actions
• Develop a robust system to ensure individual quality performance is effectively managed providing a culture of team responsibility and individual ownership.
• Promptly communicate quality health and safety security and environmental incidents or near misses via Q&C SharePoint site
• Ensure completions of incident reports and low level incidents identifying root cause implementing actions promptly and assessing effectiveness of actions to agreed timescale.
• Act as the main point of contact for departmental investigations and to work with the lead investigator to ensure root cause is identified and actions implemented promptly
• Measure and report accordingly through developed KPIs the quality and H&S performance of the team.
• Troubleshoot any adverse trends in performance such as repeat incidents and implement appropriate improvement actions.
• Manage environmental monitoring
• Professionally manage internal and external relationships and daytoday communications with all stakeholders to create a positive and professional image
• Develop and maintain competency system and training programmes to meet accreditation requirements
• Attendance at customer/stakeholder meetings if required.
• Promote a quality and CI culture can evidence relevant initiatives/strategies to support this aim
• Maintain knowledge of the direction services and products of the business.         

Qualifications :

Required Knowledge Experience and Technical Skills

• Sufficient experience of DNA to understand key issues in relation to Quality Health and Safety
• Quality champion
• Excellent understanding of EFS Quality System (internal only)
• Demonstrable understanding of the requirements of ISOand Regulators Code of Practice
• Experience of 8D and root cause analysis

Preferred Knowledge Experience and Technical Skills

• FMEA training and analysis
• Audit training
• Experience in leading projects/method development
• LEAN training

Behaviours

• Operates within the companys core values and demonstrates these within the day to day role.
• Takes personal responsibility for the quality of work completed by the team
• Accountability and Integrity
• Excellent communication skills able to develop positive working relationships at all levels
• Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure
• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Ability to lead and influence others at all levels.
• Stays focussed on tasks in spite of distractions and obstacles; shows determination in the face of adversity to find the best way to succeed.
• Actively implements methods of improving quality systems and processes.
• Acts as an agent for change
• Natural problem solver
• Communicate and work cooperatively with others (within the Business Units with other departments / sites or external associates) focussing on a collective rather than individual goal.
• Demonstrate a strong drive for high quality output.
• Set the highest standards and always deliver more than is required.
• Act as a role model for the team.
• Challenge people in constructive ways.
• Implement decisions quickly and effectively.
• Take ownership of challenges and see them to completion.
• Be responsible for thinking about the standard operating procedures customer operating protocols and validation / verification documents and provide continuous improvement ideas to the relevant parties.

Additional Information :

Company Benefits

In return for your hard work and loyal service we will offer a competitive salary and a selection of employee benefits via our flexible benefits menu which includes:

• Life Assurance 3 times annual salary).
• Career and salary progression through our Career Pathways programme. 
• Scottish Widows Company Pension Plan.
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days).
• Holiday buy and sell scheme.
• Employee length of service awards and yearly recognition schemes celebrating work anniversaries here at EFS.
• Employee technology scheme.  
• Discount vouchers and flexi reward points on our employee wellness hub.
• Perkbox membership allowing you to all year round on a wide range of perks such as supermarket savings days out or your daily coffee via discount vouchers and flexi reward points along with access to our employee wellness hub.
• Learning and study support.
• Employee Assistance Programme.
• Health Cash Plan membership.
• Enhanced company sick maternity and paternity pay scheme.
• Refer a friend scheme.
• Cycle to work scheme.
• Give As You Earn (GAYE) Scheme.

Important Notice for Candidates

Due to the highly sensitive nature of the work we undertake onsite applicants should note that security clearance will be required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC) as such any criminal convictions may prevent you from gaining security clearance.

Further information on the security clearance process and requirement can be found at  note you may be required to undertake drug and alcohol testing prior to commencing employment. 

Find out more about working for Eurofins on our careers page:  Work :

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