Quality Manager - Canada
Quality Manager - Canada
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Job Description
Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.
We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.
Role description:
Arcadis is looking Quality Manager who is responsible for managing most day-to-day QMS activities for their Country. This includes but is not limited to all aspects of Arcadiss quality management system and in-country senior management interaction. This role reports directly to Global Quality Director and indirectly reports to Country Director.
Role accountabilities:
Coordinates implementing administering and monitoring global QMS governance and tools in the country; ensures that established requirements are enforced appropriately and records exceptions as appropriate; provides suggestions and recommendations for changes to respective Global Quality Leaders.
Accountable for meeting the in-country resource and training needs of all personnel in the country in quality procedures to support the successful execution of the QMS.
Governance
- Maintain in-country quality management system
- Maintain in-country certification to the ISO standards until global accreditation has been achieved
- Assure in-country governmental regulations legal and statutory requirements are met
Quality processes and procedures
- Implement maintain and control quality processes and procedures
- Integration and effectiveness of processes across functions
- Supports auditors in internal and external audits
- Management of the in-country non-conformance management and corrective action system
- Implement a continuous improvement process
- Measure/evaluate process KPIs
Knowledge and training
- Ensure that all professionals are trained to the QMS
- Communicate/train changes quality management system
- Identification and implementation of Lessons Learned
- Maintain Country QMS iNet site
Data repository and reporting
- Report in-country Quality KPIs for deviations audits corrective actions and lessons learned
- Trend Quality KPI performance data for targeted continuous improvement
- Monitor in-country cost to quality
Compliance
- Implement process controls and use of improvement systems
- Ensure in-country audits are performed and participate as required
- Ensure compliance with in-country legislation
- Serve as the management representative for ISO certification
Quality manager has overall responsibility for compliance with the Global Quality Management System.
Contribute to and support the implementation of a Global Integrated Management System (IMS) for Arcadis.
Works with the Global Quality Director to ensure consistency with the requirements defined within the Arcadis QMS governance structure
Manages QA resources to coordinate quality staff to support projects.
Qualifications & Experience:
- The candidate should have a bachelors or masters degree in engineering Management Quality or Business (preferred)
- 5-7 years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm including previous assignments in a related industry.
- Training: Change Management Process Improvement Lean skills.
Certifications: American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified - Project Manager; member of the Project Management Institute or country equivalent
Further requirements and competencies:
- Knowledge of ISO 9001:2015 Quality Management System-Requirementstechniques relating to quality assurance and quality control programs
- Principles practices techniques and theories of quality management systems and benchmarking
- Principles practices techniques and theories of quality process auditing
- A well-developed understanding of and appreciation for organizational mission values and goals and consistent application of this knowledge.
- An ability to communicate complex issues to diverse audiences orally and in writing in an easily understood authoritative and actionable manner.
- Time management and ability to multi-task with competing priorities.
- Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.
Together we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality Diversity Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
