Supervisor-Air Export Customer Service
Supervisor-Air Export Customer Service
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Job Description
- To supervise a team of Customer Service and booking taking.
- To assist in vendor calls and bookings and deal with customer internal departments and Expeditors overseas offices for any enquiries irregulars or complaints.
- To assist and participate in presentation and customers visit for both business retention and development.
- To perform regular performance review for customers.
- To liaise with customers or Account Owners on service requirement and procedure.
- To review and verify SOP and procedures liaise with Gateway Team Operations Team and Warehouse Team for handling details.
- To explain handling procedure and provide guidance to subordinates.
- To maintain the client database of on behalf of Air Export Department.
- To monitor daily operations and subordinates performance.
- To assign job duty to team members and make sure each team member is fairly treated.
- To issue CCA monitor AWB amendment & coordinate with Accounting Department to ensure the whole process is handled correctly & timely
- To report any irregular issues to superiors.
- To provide necessary onthejob training to new comers.
- To take up additional tasks as required to meet the Companys needs.
Qualifications :
- University graduate with over 3 years working experience in freight forwarding industry or certificate/diploma or Formal Secondary School graduate over 5 years working experience in freight forwarding industry which 2 years in supervisory level.
- Fluent in written and spoken English. Mandarin is an asset.
- Good communication and customer service skills.
- Possess strong interest to pursue long term career in the logistic solutions industry.
- Proficient PC knowledge.
Additional Information :
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties please send your full resume by clicking Im interested button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors website: . Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
