Senior Program Product Manager After Market Services Australia Team
Senior Program Product Manager After Market Services Australia Team
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Are you passionate about driving sustainability and optimizing customer experiences Join our innovative APAC After Market Services (AMS) team and contribute to our three zero mission: Zero Defects for Customers Zero Cost of Returns and Zero Waste. We strive to reduce returns maximize reuse and recovery and improve the sustainability of returns.
The Customer Returns (Creturns) & AMS (or Recommerce) team is looking for a Senior Product / Program Manager to own the Programs and Processes improvements roadmap across Sellable Yield (reSale as New) and oversight on the North Star of AMS (Unsellable Recovery) coordinating across the team and leading Quarterly reviews with the leadership team. The role is highly visible and itll require someone who is motivated to make a big impact.
Youll have the opportunity to make a significant impact on our operations in Australia and Singapore working with crossfunctional teams to drive process improvements and deliver tangible results.
As a Senior Product / Program Manager youll:
Develop and execute the vision for our Programs and Products with a focus on increasing financial recovery from Customer Returns
Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
Own strategic planning and present complex topics to senior leadership
Leverage datadriven insights to make informed decisions and drive innovation
Build and maintain strong relationships across multiple internal teams
The ideal candidate for this role will have proven skills in managing complex Programs or businesses a strong understanding of making datadriven decisions bringing new ideas to market influencing others and launching / optimizing processes from a operational and Tech POV. Theyll have a demonstrated ability to build strong relationships and deliver results under ambiguity. They have an entrepreneurial spirit are able to roll up their sleeves (can be spy) and be creative and innovate in order to generate a bestinclass product design tailored to AU and SG customers and deliver results. Finally a successful candidate must be able to work across multiple internal teams leverage existing Amazon resources and influence even without direct authority.
Key job responsibilities
Define and implement strategies for Programs and Products emphasizing financial recovery from Customer Returns
Analyze and optimize current Programs and Processes based on business priorities
Partner with crossfunctional teams to develop longterm visions and strategies
Participate in business planning and reviews with executive representatives
Effectively communicate complex topics to senior leaders to align on approaches
A day in the life
As a Senior Product / Program Manager in our AMS team youll start your day by reviewing key performance indicators and identifying areas for improvement. Youll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day youll engage in crossfunctional meetings analyze data and work on process optimization projects. Youll also have the opportunity to present your findings and recommendations to senior leadership contributing to the overall success of the AMS team.
About the team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. Were a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely and team members are encouraged to think creatively to solve complex challenges.
Learn More about Amazon Australia
5 years of product or program management product marketing business development or technology experience
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Customer Returns (Creturns) & AMS (or Recommerce) team is looking for a Senior Product / Program Manager to own the Programs and Processes improvements roadmap across Sellable Yield (reSale as New) and oversight on the North Star of AMS (Unsellable Recovery) coordinating across the team and leading Quarterly reviews with the leadership team. The role is highly visible and itll require someone who is motivated to make a big impact.
Youll have the opportunity to make a significant impact on our operations in Australia and Singapore working with crossfunctional teams to drive process improvements and deliver tangible results.
As a Senior Product / Program Manager youll:
Develop and execute the vision for our Programs and Products with a focus on increasing financial recovery from Customer Returns
Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
Own strategic planning and present complex topics to senior leadership
Leverage datadriven insights to make informed decisions and drive innovation
Build and maintain strong relationships across multiple internal teams
The ideal candidate for this role will have proven skills in managing complex Programs or businesses a strong understanding of making datadriven decisions bringing new ideas to market influencing others and launching / optimizing processes from a operational and Tech POV. Theyll have a demonstrated ability to build strong relationships and deliver results under ambiguity. They have an entrepreneurial spirit are able to roll up their sleeves (can be spy) and be creative and innovate in order to generate a bestinclass product design tailored to AU and SG customers and deliver results. Finally a successful candidate must be able to work across multiple internal teams leverage existing Amazon resources and influence even without direct authority.
Key job responsibilities
Define and implement strategies for Programs and Products emphasizing financial recovery from Customer Returns
Analyze and optimize current Programs and Processes based on business priorities
Partner with crossfunctional teams to develop longterm visions and strategies
Participate in business planning and reviews with executive representatives
Effectively communicate complex topics to senior leaders to align on approaches
A day in the life
As a Senior Product / Program Manager in our AMS team youll start your day by reviewing key performance indicators and identifying areas for improvement. Youll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day youll engage in crossfunctional meetings analyze data and work on process optimization projects. Youll also have the opportunity to present your findings and recommendations to senior leadership contributing to the overall success of the AMS team.
About the team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. Were a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely and team members are encouraged to think creatively to solve complex challenges.
Learn More about Amazon Australia
5 years of product or program management product marketing business development or technology experience
Bachelors degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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