Business Technical Support Specialist ITP C-BU
Business Technical Support Specialist ITP C-BU
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Job Description
Position Description
Seattle Public Utilities (SPU) is seeking an experienced Business Technical Support Specialist to provide comprehensive IT support services across all SPU locations. This position will partner with SPU staff and Seattle IT delivering expert troubleshooting training and implementation of business technology solutions.
As a Business Technical Support Specialist you will manage SPUs extensive computing inventory of over 2500 devices coordinate technology transitions during facility remodeling projects and lead conference room A/V technology implementation and support. You will maximize the value of SPUs technology investments through strategic asset management including equipment reallocation surplus activities and specialized imaging services tailored to business needs.
About Seattle Public Utilities:Seattle Public Utilities (SPU) is a communitycentered utility that delivers vital services to Seattle residents and businesses including drinking water drainage and wastewater and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPUs work includes system maintenance and improvements and keeping Seattle clean. Over 1400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about Seattle Public Utilities (SPU) checkout the:
SPU commits toOur City ValuesandRace and Social Justiceas core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting hiring and promotional opportunities. We know work isnt only about what you do its also about who you work for and with! SPU provides a fun and familyfriendly work environment that supports a work life balance including:- Familyfriendly and multicultural work environment
- Generous benefits package
- Free public transportation options
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
Business Technology Support Services
Serve asatechnical liaison between SPU staff and Seattle IT desktop support
Provide expert troubleshooting for business technology issues
Train SPU staff on effective use of business technology systems
Create andmaintaintechnical documentation for business systems
Conference Room Audio/Visual Technical Support
Troubleshoot SPU Cisco Room Kits at Seattle Municipal Tower and other SPU business locations
Configure and reset room kits manage cabling issues and partner with Seattle IT on complex problems
Create and manage howto and training documentation for conference room technology
Provide inperson oncallassistancefor business meetings and presentations
Digital Signage Management
Manage and support SPU Digital Signage players at SMT and remote locations
Provision newdigitalsignage systems asrequiredfor business communication needs
Coordinate with Seattle IT and Privacy/Security for onboardingdevicesintotheCitynetwork
Serve as technical liaison with SPU Communications Team for digital signage content
Business IT Asset Management
Process and deploy new computer equipment for SPU business users
Manage lifecycle replacement program for 500 business computers annually
Maintain comprehensive inventory tracking for more than 2500 business computing devices
Coordinate mobile device provisioning with SPU Telephone Coordinators for field staff
Implement strategic surplus/reallocation of technology assets to maximize value
Business Technology Migration Projects
Provide logistical support for the migration of 2500 business computers to Windows 11
Coordinate with business units to minimize operational disruption during migrations
Ensure quality verification for newly imaged business computers
Support physical moves of workstations during facility remodeling projects
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.Qualifications
Experience:Three 3 years of experience in Information Technology or related work of similar scope and nature in a midlarge scale complex organization including experience with hardware deployment configuration troubleshooting inventory management systems asset tracking and providing technical support and training to endusers.
Education:Prefer Associates degree in Information Technology or a related technical field
Combinations ofappropriate education training certification and experience(s) will be evaluated on an individual basis for comparability.
Licenses Certifications and Other Requirements:
Valid drivers licenserequired
Onsite presence required four 4 days per week
Desired Qualifications:
Hardwareexpertise:Experience with deployment configuration troubleshooting and inventory management systems for IT equipment in medium to large organizations
Technicalproficiency:Knowledge of Windows 10/11 networking principles conference room A/V systems (especially Cisco Room Kit) Microsoft Office 365 and digital signage platforms
Project experience:Familiarity with Windows migration projects and creating technical documentation/training materials
Communication skills:Strong customer service abilities and experience training endusers
Growth potential:Demonstrated interest in expanding technical skills and taking on increasing responsibility in IT support roles
Additional Information
Application Requirement(s):
A complete NEOGOV/Government Jobs online application
Supplemental questionnaire responses
Attached Cover Letter describing your skills and experience in relation to this position.
Candidates submitting an incomplete Application Packages will NOT be considered
Salary range for this position: $46.03 $69.04 Hourly $96110.64 $144155.52 Annually)Benefits: The City of Seattle offers a comprehensive benefits package including vacation holiday and sick leave as well as medical dental vision life and longterm disability insurance for employees and their dependents. More information about employee benefits is available on the Citys website at: may apply:The City of Seattle encourages people of all backgrounds to apply including people of color immigrants refugees women LGBTQ people with disabilities veterans and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race color creed national origin ancestry sex marital status disability religious or political affiliation age sexual orientation or gender identity.
If you have any questions please contact Erika Monroe at .
Learn more aboutSeattle Public Utilities at our web page Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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