Sr Software Developement Engineer Customer Engagement Technology
Sr Software Developement Engineer Customer Engagement Technology
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 151300 - 261500
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Amazon is broadly recognized as number one in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features CRM contact center infrastructure and various client applications. We focus on robust architecture worldclass UX and leverage our Big Data to drive insights and solutions through a myriad of applications.
CET is looking for a Senior Software Development Engineer (SDE) to work on a multiyear largescale enterprise software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the next generation of contact routing for Amazon Customer Service providing a seamless customer support experience and ensuring issues are resolved during the first interaction.
Key job responsibilities
Lead the endtoend design scoping implementation and integration testing of new features that run on the EC2 Nitro System.
You set high standards for development processes tools and automation to enhance team productivity and quality.
Own the team architecture and define best engineering practices on design and coding.
You identify business problems and opportunities and advocate for technical solutions that influences the technical roadmap for your team and partner teams.
Mentor junior engineers with scoping design and developing scalable and maintainable code.
Collaborate with Principal Engineers Product Managers Sr TPMs and crossfunctional teams to define requirements system architectures and implement robust and scalable solutions.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
This role sits on a team within CET focused on CS routing. We are responsible for every customer contact ensuring customers are connected to a customer service associate who can solve their issue on the first contact. Ultimately we reduce customer effort by improving the discoverability of customer entry points creating a contact experience that effectively identifies customers issues and preserves them across the customer journey for a seamless transition between automated and human support. The role ensures quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signals.
5 years of noninternship professional software development experience
5 years of programming with at least one software programming language experience
5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience as a mentor tech lead or leading an engineering team
5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151300/year in our lowest geographic market up to $261500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
CET is looking for a Senior Software Development Engineer (SDE) to work on a multiyear largescale enterprise software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the next generation of contact routing for Amazon Customer Service providing a seamless customer support experience and ensuring issues are resolved during the first interaction.
Key job responsibilities
Lead the endtoend design scoping implementation and integration testing of new features that run on the EC2 Nitro System.
You set high standards for development processes tools and automation to enhance team productivity and quality.
Own the team architecture and define best engineering practices on design and coding.
You identify business problems and opportunities and advocate for technical solutions that influences the technical roadmap for your team and partner teams.
Mentor junior engineers with scoping design and developing scalable and maintainable code.
Collaborate with Principal Engineers Product Managers Sr TPMs and crossfunctional teams to define requirements system architectures and implement robust and scalable solutions.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
This role sits on a team within CET focused on CS routing. We are responsible for every customer contact ensuring customers are connected to a customer service associate who can solve their issue on the first contact. Ultimately we reduce customer effort by improving the discoverability of customer entry points creating a contact experience that effectively identifies customers issues and preserves them across the customer journey for a seamless transition between automated and human support. The role ensures quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signals.
5 years of noninternship professional software development experience
5 years of programming with at least one software programming language experience
5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience as a mentor tech lead or leading an engineering team
5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151300/year in our lowest geographic market up to $261500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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