Support Ops Specialist Amazon Freight EU

This position is a Fixed Term Contract for a minimum of 6 months.


Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools by taking realtime decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

The candidate should be able to communicate to a high standard in both verbal and written form using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers and should have the passion to drive them to conclusion.


Key job responsibilities
Key job responsibilities

Responsibilities Include But Are Not Limited To:
Proactively monitor customer shipments to identify address and prevent potential issues.
Develop and execute effective service recovery plans as necessary.
Continual proactive communication with customers (shippers) and external partners (carriers) to ensure a friction less customer experience.
Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
Work within various time constraints to meet critical business needs.


A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking realtime decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team

Amazon Freight (AF) stands out as a trailblazing B2B startup within Amazon Transportation Services in Europe. Its startup nature requires flexibility adaptability and a keen understanding of evolving landscapes. This role leads the AF EU Operations Less than Truck load which is part of the Pan European central control center for Amazon Freights Shipper Support and Transportation . The Less than Truckload team is responsible for planning and scheduling the transport orders placed by our customers (Shippers) and providing them with world class support at each step of their journey.

Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference CEFR)
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference CEFR)

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Relevant experience of process improvement techniques including but not limited to kaizen gemba process mapping and Aces certification.
Relevant experience in a logistical working environment
Proficiency in verbal and written German

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