Program Manager AGL Employee Experience
Program Manager AGL Employee Experience
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 66800 - 142800
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Amazon Grocery Logistics is seeking a Program Manager to join the Employee Experience Team.
As a Program Manager on the Employee Experience Team you will be responsible for originating and executing projects dedicated to improving employee job satisfaction at all levels across the Worldwide AGL space. An ideal candidate will be driving new programs to help Amazon become Earths Best Employer across multiple roles within the AGL network. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves dig in and get the job done. You will be able to take large complex projects and break them down into manageable pieces develop functional specifications and then deliver them in a successful and timely manner. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role.
This position is inherently cross functional you will work closely with Operations Ops Excellence Ops Integration AGL Tech teams Finance Safety Food Safety PXT Employee Relations and executive teams to bring your initiatives to the network. The role will require candidates to Think Big as it is a worldwide role supporting NA EU and JP. This job will require exceptional communication skills and having the ability to work independently in a highpressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist.
Key job responsibilities
Own and manage the lifecycle of new and existing programs/initiatives successfully delivering concurrent complex projects aligned with business objectives
Engage the right stakeholders customers and partner teams to communicate with and impact critical business initiatives and craft and deliver crossfunctional scalable solutions
Develop implement and govern KPI (Key Performance Indicators) reporting for a portfolio of programs providing visibility to stakeholders on program performance and use this data to drive business decisions
Help partner and stakeholder teams make tradeoffs by considering the impact to the business and customer (e.g. customer experience quality efficiency etc.
Proactively identify opportunities to continuously improve program quality efficiency and operational excellence
Producing concise relevant and strategically driven documents and presentations for both the frontline operation at within AGL and company leadership.
A day in the life
As a Program Manager you will be responsible for planning implementing and improving initiatives that ensure the smooth running of our operations. Youll work closely with a range of Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
Youll encourage and support your teams and colleagues to meet important deliverables while proactively looking for new databacked ways we could do things better. Your work will be integral to your teams success.
About the team
Our Amazon Grocery logistics (AGL) team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. Weve got the energy of an exciting startup as our team works on Amazons next big project under the umbrella of one of the worlds biggest companies.
We work behind the scenes to support new areas of the business like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set from operations to supply chain to data management.
AGLs goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers employees and partners and helps to develop Amazon businesses of all sizes.
We grow new opportunities that will help Amazon diversify even more taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our peoples growth and development.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Program Manager on the Employee Experience Team you will be responsible for originating and executing projects dedicated to improving employee job satisfaction at all levels across the Worldwide AGL space. An ideal candidate will be driving new programs to help Amazon become Earths Best Employer across multiple roles within the AGL network. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves dig in and get the job done. You will be able to take large complex projects and break them down into manageable pieces develop functional specifications and then deliver them in a successful and timely manner. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role.
This position is inherently cross functional you will work closely with Operations Ops Excellence Ops Integration AGL Tech teams Finance Safety Food Safety PXT Employee Relations and executive teams to bring your initiatives to the network. The role will require candidates to Think Big as it is a worldwide role supporting NA EU and JP. This job will require exceptional communication skills and having the ability to work independently in a highpressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist.
Key job responsibilities
Own and manage the lifecycle of new and existing programs/initiatives successfully delivering concurrent complex projects aligned with business objectives
Engage the right stakeholders customers and partner teams to communicate with and impact critical business initiatives and craft and deliver crossfunctional scalable solutions
Develop implement and govern KPI (Key Performance Indicators) reporting for a portfolio of programs providing visibility to stakeholders on program performance and use this data to drive business decisions
Help partner and stakeholder teams make tradeoffs by considering the impact to the business and customer (e.g. customer experience quality efficiency etc.
Proactively identify opportunities to continuously improve program quality efficiency and operational excellence
Producing concise relevant and strategically driven documents and presentations for both the frontline operation at within AGL and company leadership.
A day in the life
As a Program Manager you will be responsible for planning implementing and improving initiatives that ensure the smooth running of our operations. Youll work closely with a range of Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
Youll encourage and support your teams and colleagues to meet important deliverables while proactively looking for new databacked ways we could do things better. Your work will be integral to your teams success.
About the team
Our Amazon Grocery logistics (AGL) team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. Weve got the energy of an exciting startup as our team works on Amazons next big project under the umbrella of one of the worlds biggest companies.
We work behind the scenes to support new areas of the business like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set from operations to supply chain to data management.
AGLs goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers employees and partners and helps to develop Amazon businesses of all sizes.
We grow new opportunities that will help Amazon diversify even more taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our peoples growth and development.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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